ASHLEY IRVIN
Harrisburg,PA
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Hershey Medical Center
05.2023 - 06.2024
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Fufillment Associate
Amazon
11.2020 - 03.2023
- Played a key role in successful cycle counts, contributing to accurate inventory management across the fulfillment center.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
Customer Service Representative
Medical Bureau of Harrisburg
02.2020 - 08.2020
- Receive emergency and non-emergency calls and record significant information
- Prioritize calls according to urgency and importance
- Enter data into computer systems and maintain logs and records of calls, activities, and other information.
Customer Service/Dispatcher
Footlocker Corporate Inc
06.2018 - 02.2019
- Responded to customer requests via telephone and email
- Established long-term customer relationships through prompt and courteous service
- Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
Customer Advocate
HighMark
08.2017 - 02.2018
- Handled inbound calls from policyholders and answered inquiries on policy-related issues
- Provided efficient processing of customer policies such as status and coverage changes
- Investigated claims that were not processed correctly and forwarded to the appropriate department to ensure payment
- Successfully executed quality customer service through fast responsiveness, reliability, assurance, and professionalism.
Asset Maintenance Representative
PHEAA
11.2016 - 04.2017
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Addressed and resolved customer product complaints empathetically and professionally
- Accurately documented, researched, and resolved customer service issues.
Customer Service Representative
Central Florida Expressway Authority
06.2016 - 10.2016
- Managed customer calls effectively and efficiently in a complex, fast-paced, and challenging call center environment
- Addressed and resolved customer product complaints empathetically and professionally
- Gathered and verified all required customer information for tracking purposes.
Deli Associate
Walmart
11.2015 - 05.2016
- Prepared quality products while maintaining proper food safety practices, and portion control
- Stored food in designated containers and storage areas to prevent spoilage or cross-contamination
- Assembled food orders while maintaining appropriate portion control
- Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
Customer Service Representative
Optum Health
04.2014 - 09.2015
- Registered customers and scheduled appointments
- Professionally and courteously verified appointment times with patients
- Prepared patient charts, pre-admissions, and consent forms as necessary.
Education
Pharmacy Technician Vocational Certification -
HACC
Harrisburg, PA01.2020
High School Diploma -
Jones High School
Orlando, Florida01.2001
Skills
- Prescription Filling
- Manual and automated medication dispensing
- Compounding Techniques
- Problem-solving skills
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician
Hershey Medical Center
05.2023 - 06.2024
Fufillment Associate
Amazon
11.2020 - 03.2023
Customer Service Representative
Medical Bureau of Harrisburg
02.2020 - 08.2020
Customer Service/Dispatcher
Footlocker Corporate Inc
06.2018 - 02.2019
Customer Advocate
HighMark
08.2017 - 02.2018
Asset Maintenance Representative
PHEAA
11.2016 - 04.2017
Customer Service Representative
Central Florida Expressway Authority
06.2016 - 10.2016
Deli Associate
Walmart
11.2015 - 05.2016
Customer Service Representative
Optum Health
04.2014 - 09.2015
Pharmacy Technician Vocational Certification -
HACC
High School Diploma -
Jones High School
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