Ashley Rose Runk

Responsible for the quality management of exhibitor, 3rd party or show management by coordinating with various departments to ensure successful executions of
requests, orders, billing issues, freight and delivery request.. Serves an integral part in ensuring a successful on-site exhibitor experience.
Responsibilities
• Enter orders, enter exhibitor information, research invoices, and research show information in Freeman billing systems
• Provide expert support for all customer needs, which include products and services, billing questions, technical issues, and event related requests
• Process, research, and resolve complex requirements, inquiries, and complaints to ensure customer retention and satisfaction
• Process sale leads
• Walk through create log in add booths or exhibitors to show update company contact and information
• Maintain current and accurate knowledge of all exhibitor products and services and of the website for exhibitor ordering
• Accurately funnel custom requests through lead routing channels
• Ensure all systems, production, and order information is accurate
• Performs all functions as assigned to either the off-site team responsibilities
• Handling inbound phone calls, emails, chats, and leads and maintain the highest level of accuracy, efficiency, and excellent customer service.
• Proactively identifies, researches, and resolves customer order discrepancies using various methods
• Coordinates and interfaces with other internal departments to ensure successful production and/or delivery of complex customer needs across various Freeman
services
• Analyzes accounts for proper billing procedures and takes necessary action to bill/resolve as necessary
• Ensure on-site teams are aware of changes and prepared for how those changes affect the customer’s needs

• Coordinated schedules and timelines for events.
• Managed event logistics and operations.
• Performed event coordination for larger parties and gatherings.
• Managed administrative logistics of events planning, event booking and event promotions.
• Selected and ordered décor and event materials.
• Organized, coordinated and deployed [Type] events while focusing on delivering superior customer service.

• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
• Made personal recommendations for customers by sharing product knowledge and demonstrating product.
• Established and optimized schedules to keep coverage and service in line with forecasted demands.
• Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.

• Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
• Completed household management tasks for clients within private home settings.
• Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
• Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
• Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
• Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
• Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
• Developed rapport to create safe and trusting environment for care.
• Acted as resource for field staff, referral sources, physicians, patients and families for clinical issues and concerns.

• Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
• Traveled to clients' homes to complete healthcare services and promote continuity of care.
• Provided mobility assistance such as walking and regular exercising.
• Completed entries in log books, journals and care plans to accurately document and report patient progress.
• Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
• Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
• Developed rapport to create safe and trusting environment for care.