Ashley Smith
Philadelphia
Summary
Dedicated counselor focused on community outreach and responsible pet ownership education. Experienced in developing training programs for new staff, enhancing teamwork, and promoting positive workplace culture.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Adoptions Lead Counselor
Pennsylvania SPCA
Philadelphia, PA
07.2025 - Current
- Supervised daily operations, ensuring compliance with animal welfare standards.
- Developed and implemented training programs for new counselors to enhance team performance.
- Facilitated conflict resolution among staff and clients, promoting a positive environment.
- Coordinated outreach initiatives to educate the community on responsible pet ownership.
- Mentored junior counselors, fostering professional growth and skill development.
- Collaborated with veterinary teams to provide comprehensive care for animals in shelter.
- Streamlined intake processes, improving overall efficiency of client interactions and services.
- Navigated challenging conversations with empathy and respect, helping clients process difficult emotions safely.
Adoption Counselor
Pennsylvania SPCA
Philadelphia, PA
03.2024 - 07.2025
- Conducted comprehensive assessments to match potential adopters with suitable pets.
- Provided guidance on pet care and responsible ownership to prospective adopters.
- Facilitated adoption processes, ensuring compliance with organizational policies and procedures.
- Developed and implemented outreach initiatives to promote adoption events and programs.
Animal Care Attendant
Pennsylvania SPCA
Philadelphia, PA
03.2023 - 02.2024
- Provided daily care for animals, including feeding, grooming, and exercising.
- Assisted in maintaining clean and safe animal living environments.
- Monitored animal behavior and reported health concerns to veterinary staff.
- Supported adoption events by preparing animals and engaging with potential adopters.
- Provided compassionate care for animals, ensuring their physical and emotional well-being during their stay at the facility.
- Promoted a safe environment for both staff and animals by adhering to established safety protocols and procedures.
Education
High School Diploma -
Philadelphia Academy Charter High School
Philadelphia, PASkills
- Exceptional problem solver
- Medical records oversight
- Teamwork
- Attention to detail
- Multitasking
- Reliability
- Organizational skills
- Decision-making
Certification
Fear Free Certified
Timeline
Adoptions Lead Counselor
Pennsylvania SPCA
07.2025 - Current
Adoption Counselor
Pennsylvania SPCA
03.2024 - 07.2025
Animal Care Attendant
Pennsylvania SPCA
03.2023 - 02.2024
High School Diploma -
Philadelphia Academy Charter High School