Ashley Smith
Easton
Summary
I am seeking a challenging position where I am able to use my skills and experience to contribute to the companies success. I am a reliable and customer-focused professional with experience in retail, front desk operations, and client services. I am friendly and detail-oriented, I am skilled in customer service, resolving concerns, and managing scheduling and transactions efficiently. I am known for strong communication skills, friendliness, organization, and multitasking in fast-paced environments while consistently providing a positive and welcoming customer experience.
Overview
7
7
years of professional experience
Work History
Manager and Stylist
Salon Stone and Spa
05.2023 - Current
- Oversaw daily operations to ensure high-quality service and customer satisfaction.
- Coordinated scheduling of appointments, maximizing staff efficiency and client retention.
- Improved marketing to attract new customers and promote business.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
- Developed strong client relationships through effective communication, resulting in repeat business referrals.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Cashier and Customer service representative
The Christmas Tree Shops
Staten Island, NY
10.2019 - 02.2020
- Managed cash register operations, maintaining accuracy in cash handling.
- Handled returns and exchanges, adhering to company policies for customer satisfaction.
Camp counselor
SYEP
Staten Island, NY
06.2019 - 09.2019
- Organized recreational events, promoting creativity and physical fitness among participants.
- Led groups of children safely through variety of camp activities.
Education
Cosmetology license - Cosmetology
Metro Beauty Academy
Allentown01.2023
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Penn State
01.2022
High school or equivalent - undefined
Tottenville high-school
01.2021
Skills
- Hardworking
- Problem solving
- Time management
- Multitasking
- Teamwork
- Professionalism
- Customer service
- Decision-making
Timeline
Manager and Stylist
Salon Stone and Spa
05.2023 - Current
Cashier and Customer service representative
The Christmas Tree Shops
10.2019 - 02.2020
Camp counselor
SYEP
06.2019 - 09.2019
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Penn State
High school or equivalent - undefined
Tottenville high-school
Cosmetology license - Cosmetology
Metro Beauty Academy
Awards
· Fall Avant 1st place
· Special effects makeup 1st place
· Halloween makeup 1st place
· Color progression 1st place
· Classic lash extensions certified