
Detail-oriented Retail Crime Investigator with several years of experience in loss prevention, customer service, and store operations. Proven ability to investigate and resolve theft incidents, operate CCTV systems, and support store teams in protecting company assets. Strong communicator with leadership experience and excellent problem-solving skills.
• Investigate and resolve incidents of external theft
• Monitor and operate CCTV systems to identify suspicious activity
• Prepare detailed reports and document findings
• Partner with store management to reduce shrink and protect company assets.
• Provided excellent customer service in a fast-paced environment
• Accurately handled cash transactions and daily reports
• Supported loss prevention efforts through observation and reporting
• Supported store leadership with daily operations
• Supervised team members and ensured task completion
• Managed food preparation, point-of-sale operations, and customer service
• Assisted customers with merchandise selection and item location
• Organized and sorted clothing and store inventory
• Delivered friendly, professional customer service on the sales floor
• Assisted customers with product questions and store needs
• Supported daily store operations
Loss Prevention & Theft Investigation
CCTV Monitoring & Reporting
Leadership & Team Support
Cash Handling
Conflict De-escalation
Communication & Problem