Summary
Overview
Work History
Skills
Languages
Timeline
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Ashly Mendez

Erie,PA

Summary

Developed strong customer service and multitasking skills in multiple high-paced customer service roles. Possess the ability to manage multiple responsibilities while maintaining a positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.

Overview

2
2
years of professional experience

Work History

Server

Mazza Vineyards
05.2024 - Current
  • Delivered exceptional guest experiences by providing knowledgeable wine recommendations and pairing suggestions based on pre-established tastes, or helping those with little to no previous knowledge find what suits them.
  • Prepared and served wine, beer and spirits flights, craft cocktails, and small plates while maintaining high standards of presentation and service.
  • Educated guests on vintages, and winemaking techniques, enhancing customer engagement and driving sales for wine, beer, spirits, and other products.
  • Supported private events and seasonal festivals, including setup, service, and breakdown, corporate gatherings, and production and vineyard tours.
  • Maintained cleanliness and safety standards in bar and dining areas while ensuring compliance with responsible alcohol service regulations.
  • Collaborated with team members to streamline operations and uphold the winery’s brand and hospitality values.

Server

Quaker Steak & Lube
01.2025 - 05.2025
  • Provided exceptional customer service by promptly taking orders and addressing guest inquiries.
  • Adapted to fast-paced environment, managing multiple tables during peak hours effectively.
  • Engaged with guests to enhance dining experience through personalized service and attention to detail.
  • Supported inventory management by restocking supplies and reporting low inventory levels promptly.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Server

Bonfire Old Fashioned BBQ
08.2023 - 12.2024
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Skills

  • Strong work ethic
  • Customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Task prioritization
  • Adaptable and flexible
  • Positive and professional

Languages

Spanish
Native or Bilingual

Timeline

Server

Quaker Steak & Lube
01.2025 - 05.2025

Server

Mazza Vineyards
05.2024 - Current

Server

Bonfire Old Fashioned BBQ
08.2023 - 12.2024
Ashly Mendez