Ashly Mendez
Erie,PA
Summary
Developed strong customer service and multitasking skills in multiple high-paced customer service roles. Possess the ability to manage multiple responsibilities while maintaining a positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
2
2
years of professional experience
Work History
Server
Mazza Vineyards
05.2024 - Current
- Delivered exceptional guest experiences by providing knowledgeable wine recommendations and pairing suggestions based on pre-established tastes, or helping those with little to no previous knowledge find what suits them.
- Prepared and served wine, beer and spirits flights, craft cocktails, and small plates while maintaining high standards of presentation and service.
- Educated guests on vintages, and winemaking techniques, enhancing customer engagement and driving sales for wine, beer, spirits, and other products.
- Supported private events and seasonal festivals, including setup, service, and breakdown, corporate gatherings, and production and vineyard tours.
- Maintained cleanliness and safety standards in bar and dining areas while ensuring compliance with responsible alcohol service regulations.
- Collaborated with team members to streamline operations and uphold the winery’s brand and hospitality values.
Server
Quaker Steak & Lube
01.2025 - 05.2025
- Provided exceptional customer service by promptly taking orders and addressing guest inquiries.
- Adapted to fast-paced environment, managing multiple tables during peak hours effectively.
- Engaged with guests to enhance dining experience through personalized service and attention to detail.
- Supported inventory management by restocking supplies and reporting low inventory levels promptly.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Bonfire Old Fashioned BBQ
08.2023 - 12.2024
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Skills
- Strong work ethic
- Customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Task prioritization
- Adaptable and flexible
- Positive and professional
Languages
Spanish
Native or Bilingual
Timeline
Server
Quaker Steak & Lube
01.2025 - 05.2025
Server
Mazza Vineyards
05.2024 - Current
Server
Bonfire Old Fashioned BBQ
08.2023 - 12.2024