Ashly Miller
Erie
Summary
Results-driven Warranty Administrator with a forward-thinking and organized approach to checking details, following up with manufacturers and maintaining high customer satisfaction. Top-notch strengths in time management, multitasking, and communication. Bringing many years of experience in the field.
Overview
17
17
years of professional experience
2006
2006
years of post-secondary education
Work History
Warranty Administrator
Dave Hallman Chevrolet
Erie
05.2012 - Current
- Processed warranty claims efficiently for customer vehicle repairs.
- Coordinated communications between service department and manufacturers.
- Managed warranty documentation and ensured compliance with policies.
- Managed all extended warranty claims and fleet company claims for payment.
- Managed state and emissions inspection stickers and audits.
- Performed service advisor duties including sales of repairs on automobiles to customers and dispatching work to the proper technicians.
- Maintained accurate records of claims and repairs in the system.
- Processed warranty paperwork for accurate documentation, reporting and filing.
- Participated in training sessions offered by vendors or manufacturers related to specific products or services covered by the company's warranty program.
- Resubmitted rejected warranty claims and received authorization for write-offs.
- Followed up on payments for outstanding claims.
- Maintained up-to-date knowledge of current industry regulations related to warranties.
- Reconciled warranty receivables with payments using appropriate accounting schedules.
- Stayed up to date on factory announcements and recalls.
- Evaluated existing policies and procedures for processing warranties and identified areas for improvement.
Service Advisor
New Motors
Erie
08.2008 - 05.2012
- Assisted customers with vehicle inquiries and service appointments.
- Collaborated with technicians to ensure accurate service recommendations.
- Managed customer follow-ups for service updates and satisfaction.
- Handled billing and payment processing for services rendered.
- Maintained organized records of customer interactions and service history.
- Educated customers on vehicle maintenance and warranty details.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Resolved customer complaints in an efficient and courteous manner.
Education
North East High School
North East, PASome College (No Degree) - Accounting
Lock Haven University
Lock Haven, PASkills
- Warranty processing
- Claims management
- Compliance oversight
- Documentation accuracy
- Problem solving
- Attention to detail
- Effective communication
- Conflict resolution
- Time management
- Automotive industry expertise
Timeline
Warranty Administrator
Dave Hallman Chevrolet
05.2012 - Current
Service Advisor
New Motors
08.2008 - 05.2012
North East High School
Some College (No Degree) - Accounting
Lock Haven University