Ashlynn Bretz
Hummelstown
Summary
- Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with accuracy.
Overview
5
5
years of professional experience
Work History
Server
Olive Garden
09.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and knowledge of menu items, specials, and promotions.
- Maintained a clean dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of food orders
- Handled cash and debit transactions accurately
Teller
M&T Bank
07.2022 - 09.2023
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Enhanced branch security through monitoring of suspicious activities and reporting to supervisors.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
Barista
Starbucks
06.2019 - 07.2022
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for productivity and safety.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Contributed to a positive team environment through effective communication with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy business hours
- Handled customer complaints professionally, and resolved issues to ensure satisfaction.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and addressed their needs.
Education
Associate of Science -
Harrisburg Area Community College
Harrisburg, PA06.2026
High School Diploma -
Central Dauphin East Senior High School
Harrisburg, PA06.2021
Skills
- Order Management
- Daily Specials Memorization
- Supply Restocking
- Safe Food Handling
- Memory Retention
- Attention to Detail
- Hospitality Best Practices
- Relationship Building
- Reliable and Responsible
- Guest Engagement
- Cash Handling
- Hospitality Service Expertise
- Effective Communication
Timeline
Server
Olive Garden
09.2023 - Current
Teller
M&T Bank
07.2022 - 09.2023
Barista
Starbucks
06.2019 - 07.2022
Associate of Science -
Harrisburg Area Community College
High School Diploma -
Central Dauphin East Senior High School