Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashlynn Bretz

Hummelstown

Summary

  • Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving.
  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with accuracy.

Overview

5
5
years of professional experience

Work History

Server

Olive Garden
09.2023 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Cultivated warm relationships with regular customers.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and knowledge of menu items, specials, and promotions.
  • Maintained a clean dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of food orders
  • Handled cash and debit transactions accurately

Teller

M&T Bank
07.2022 - 09.2023
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Enhanced branch security through monitoring of suspicious activities and reporting to supervisors.
  • Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.

Barista

Starbucks
06.2019 - 07.2022
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for productivity and safety.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
  • Contributed to a positive team environment through effective communication with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy business hours
  • Handled customer complaints professionally, and resolved issues to ensure satisfaction.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and addressed their needs.

Education

Associate of Science -

Harrisburg Area Community College
Harrisburg, PA
06.2026

High School Diploma -

Central Dauphin East Senior High School
Harrisburg, PA
06.2021

Skills

  • Order Management
  • Daily Specials Memorization
  • Supply Restocking
  • Safe Food Handling
  • Memory Retention
  • Attention to Detail
  • Hospitality Best Practices
  • Relationship Building
  • Reliable and Responsible
  • Guest Engagement
  • Cash Handling
  • Hospitality Service Expertise
  • Effective Communication

Timeline

Server

Olive Garden
09.2023 - Current

Teller

M&T Bank
07.2022 - 09.2023

Barista

Starbucks
06.2019 - 07.2022

Associate of Science -

Harrisburg Area Community College

High School Diploma -

Central Dauphin East Senior High School

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Ashlynn Bretz