Summary
Overview
Work History
Education
Skills
Timeline
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Ashonti Walker

Pittsburgh

Summary

Dynamic hospitality professional with a proven track record at Puttshack, excelling in customer service and communication. Detail-oriented and skilled in reservation management, I enhance guest experiences while efficiently managing high-pressure situations. Committed to maintaining a professional appearance and ensuring compliance.

Overview

5
5
years of professional experience

Work History

Host

Puttshack
05.2025 - Current
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Host / Server

Fin & Feathers
03.2022 - 11.2024
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Bartender / Bottle Server

24 PGH
03.2021 - 03.2022
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.

Bartender

Bar Louie
12.2020 - 03.2021
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

Education

Certificate - Bartending

Elite Bartending School
Pittsburgh, PA

Northgate HS
Bellevue, PA
06.2013

Skills

  • Customer service
  • Exceptional communication
  • Detail-oriented
  • Professional appearance
  • POS software
  • Reservation management

Timeline

Host

Puttshack
05.2025 - Current

Host / Server

Fin & Feathers
03.2022 - 11.2024

Bartender / Bottle Server

24 PGH
03.2021 - 03.2022

Bartender

Bar Louie
12.2020 - 03.2021

Certificate - Bartending

Elite Bartending School

Northgate HS

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Ashonti Walker