Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Asia Cambridge

Philadelphia

Summary

A seasoned hospitality professional with a proven track record at TGI Fridays, I excel in high-pressure environments, demonstrating exceptional customer service and multitasking skills. My expertise includes efficient POS operation and fostering team collaboration, leading to significant improvements in guest satisfaction and repeat business. Renowned for a warm demeanor and strong work ethic, I consistently exceed employer expectations.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Line Cook

TGI Fridays
12.2021 - 12.2024
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Plated and presented all dishes to match established restaurant standards.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Assisted in training of new line cooks, ensuring they met kitchen's high standards quickly.
  • Followed health, safety and sanitation guidelines while preparing and serving food.
  • Prepared and cooked meals according to recipes and customer specifications.

Server

Outback Steakhouse
06.2022 - 06.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.

Server

TGI Fridays
12.2021 - 12.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Cultivated warm relationships with regular customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Inspected dishes and utensils for cleanliness.
  • Checked guests' identification before serving alcoholic beverages.

Server

Marriott
07.2023 - 03.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.

Expeditor

Outback Steakhouse
06.2022 - 06.2023
  • Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
  • Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
  • Collaborated with supervisors to identify and address supply requirements.
  • Improved delivery times by closely monitoring and prioritizing urgent orders.
  • Developed effective solutions to prevent supply chain delays.
  • Trained new expeditors and food runners according to company policies and standards.
  • Facilitated smooth coordination among departments to optimize the entire order lifecycle.

Host

Drake Tavern
01.2022 - 06.2022
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Server

Chili's Bar and Grill
07.2021 - 12.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Cashier

Giant Food Stores
07.2020 - 07.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Improved efficiency, organized checkout area for optimal workflow.

Education

Martin Luther King High School
Philadelphia, PA
06.2022

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Menu memorization
  • Food running
  • Safe food handling
  • Team collaboration
  • Multitasking and organization
  • POS operation
  • Liquor, wine, and food service
  • Server training
  • Calm demeanor
  • Warm and friendly
  • Reliable and responsible
  • High energy and stamina
  • Team leadership
  • Problem-solving
  • Excellent communication
  • Cool under pressure

Certification

R.A.M.P

Timeline

Server

Marriott
07.2023 - 03.2024

Server

Outback Steakhouse
06.2022 - 06.2023

Expeditor

Outback Steakhouse
06.2022 - 06.2023

Host

Drake Tavern
01.2022 - 06.2022

Line Cook

TGI Fridays
12.2021 - 12.2024

Server

TGI Fridays
12.2021 - 12.2024

Server

Chili's Bar and Grill
07.2021 - 12.2021

Cashier

Giant Food Stores
07.2020 - 07.2021

Martin Luther King High School

Similar Profiles

CREATE PROFILE
Asia Cambridge