Health/Fitness
Basketball
Video Editing
Outdoor Recreation
Asia Graham
Coatesville
Summary
Dynamic professional with a robust background in customer interactions and service solutions, dedicated to enhancing customer satisfaction and loyalty. Expertise in conflict resolution, communication, and problem-solving facilitates effective navigation of challenges while ensuring a positive customer experience. Efficient independent worker, adaptable to evolving needs, consistently focused on delivering results through empathetic and efficient service. Recognized for reliability and a proactive approach in aligning customer and organizational goals, driving success in every engagement.
Overview
17
17
years of professional experience
1
1
Certification
Work History
General Service Technician
Tel Hai Retirement Community
10.2023 - Current
- Collaborated with team members to streamline workflows and improve operational efficiency.
- Enhanced team productivity by collaborating closely with colleagues to complete repairs quickly and accurately.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Trained new technicians on safety protocols, tools usage, and standard operating procedures.
- Consistently met deadlines for completing repairs or maintenance tasks without sacrificing quality of workmanship or customer satisfaction levels.
- Performed scheduled maintenance tasks on various vehicle types, extending their life spans and improving overall performance.
Delivery Driver
DoorDash
12.2021 - 10.2023
- Picking up and delivering orders
- Ensuring the safety and quality of food
Lead Custodian
SBM Management Services
07.2022 - 08.2023
- Lead the Team making sure all projects are completed on a nightly basis.
- Supervised daily cleaning operations to ensure high standards of cleanliness and safety.
- Mentored junior custodians on best practices in sanitation and workplace safety procedures.
- Enhanced cleanliness and sanitation by implementing efficient cleaning techniques and protocols.
- Boosted overall facility appearance by maintaining high standards for cleanliness in all areas, including restrooms, offices, and common spaces.
- Performed custodial duties to maintain area in clean and habitable condition.
Warehouse Worker
Staff Managment
06.2018 - 05.2019
- Shipping & Receiving
- Packing
Lead Cashier
Triple Fresh Market
08.2008 - 06.2018
- Led daily cash operations, ensuring accuracy in transactions and balancing registers.
- Trained and mentored junior cashiers on customer service protocols and operational procedures.
- Streamlined checkout processes, reducing wait times and enhancing customer satisfaction.
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Processed both cash and card purchases and returns.
Education
Bachelor's degree - Video Production
The Art Institute of Philadelphia
Philadelphia, PA12.2018
Associate's degree - Mass Communications
Delaware County Community College
Media, PA06.2015
Skills
- Logistics and delivery expertise
- Facility maintenance experience
- Proficient in Microsoft Office
- Warehouse Experience
- Efficient task management
- Skilled in using editing software
- Typing accuracy
- Calendar organization
- Accurate cash processing
Accomplishments
Student of the Month
Best of the Quarter (Twice)
Women's Basketball MVP/All State Honorable Mention (2011)
Affiliations
- Forward Impact Life Ministries
- Present
Certification
- Class C
- Expires: August 2024
- Data Entry
- June 2023 to Present
Interests
Timeline
General Service Technician
Tel Hai Retirement Community
10.2023 - Current
Lead Custodian
SBM Management Services
07.2022 - 08.2023
Delivery Driver
DoorDash
12.2021 - 10.2023
Warehouse Worker
Staff Managment
06.2018 - 05.2019
Lead Cashier
Triple Fresh Market
08.2008 - 06.2018
Bachelor's degree - Video Production
The Art Institute of Philadelphia
Associate's degree - Mass Communications
Delaware County Community College
Awards
Best videographer of the Quarter October 2015, Student of the month December 2009, Best Motion Graphics of the Quarter December 2017, Women’s Basketball MVP December 2011