Asia Seeney
Darby
Summary
Data Analyst with 8 years experience in Customer service, currently completing Google Data Analytics certificate. Experienced in data analytics, data visualization, report generation, and project management with expertise in Salesforce and Excel. Seeking a data analytics role with opportunities for growth, management, and collaboration within a dynamic and diverse team.
Overview
4
4
years of professional experience
Work History
Senior Insurance Operations Specialist
IBX
Philadelphia
11.2022 - Current
- Document client interaction using Salesforce; escalate issues, send encrypted messages, and review client data, ensuring smooth collaboration between colleagues.
- Conducted detailed audits of financial records to ensure accuracy and compliance with industry regulations.
- Implemented innovative methods for increasing customer satisfaction levels through improved service delivery.
- Interpreted insurance policies and explained coverage to clients.
- Analyzed clients' existing insurance policies, providing recommendations for enhancements or adjustments, optimizing coverage effectiveness.
- Developed strong customer service skills while working as an Insurance Agent, including problem resolution and conflict management.
- Built and maintained relationships with clients to support satisfaction.
Claims Specialist
Tenant Reports
Broomall
10.2021 - 10.2022
- Prioritized and organized tasks to efficiently accomplish service goals.
- Utilized various software and tools to streamline processes and optimize performance.
- Completed claim tasks in a timely manner and maintained production requirement
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Ensured proper system set ups while processing claims.
Education
Google Data Analytics Certificate -
Merit America
Virtual03.2024
Associates in Science -
Manor College
Jenkintown, Pennsylvania07.2022
Skills
- Spreadsheets
- SQL
- Tableau
- R
- Data Collection
- Data Cleaning
- Data Structures
- Data Analysis
- Data Visualization
- Data Ethics
- Microsoft 365 Suite
- Google Workspace
- Slack
- Zoom
- Kaggle
- Loom
- Problem-solving
- Collaboration
- Attention to Detail
- Project Management
- Team player
- Customer Service Oriented
Websites
Education Certificates Certifications
- Google Data Analytics Certificate, Merit America, Virtual, Cultivated skills in the collection, transformation, organization, and visualization of data in order to draw conclusions, make predictions, and drive informed decision-making., Completed hands-on labs and a capstone project (case study) to master the art and science of asking questions, preparing, processing, analyzing, visualizing, and acting on data as encountered in real-world scenarios., Collaborated with training cohort to gain proficiency in team-based project management, task prioritization, problem-solving, and frequent use of Google Workspace tools.
- Associates in Science, Manor College, Jenkintown, Pennsylvania, 07/2022
Data Analysis Projects
Data Analytics Capstone Project, Google Data Analytics Professional Certificate, 03/2024, Imported 12 Excel datasheets with millions of entries into R, then used tidyr package to clean the datasets and prepare them for analysis., Joined all of the datasets together, created subsets of the data, and converted each attribute to the proper data type before performing analysis to find differences between members and casual customers., Developed visuals using the ggplot2 package to display the analysis results and provide meaningful conclusions for stakeholders to implement.
Timeline
Senior Insurance Operations Specialist
IBX
11.2022 - Current
Claims Specialist
Tenant Reports
10.2021 - 10.2022
Google Data Analytics Certificate -
Merit America
Associates in Science -
Manor College