Asish Poikayil Thomas
Philadelphia
Summary
A recent graduate with entry-level work experience, specializing in information technology, system administration, troubleshooting, and technical support. Adept at collaborating with diverse IT teams to identify solutions for complex technical issues. Expertise in interfacing with customers and providing end-user support
Overview
5
5
years of professional experience
1
1
Certification
Work History
Fresh Water Treatment Plant Operations Associate
Philadelphia Water Department
08.2021 - Current
- Inspect equipment on a regular basis
- Monitor operating conditions, meters, and gauges
- Record meter and gauge readings, and operational data
- Maintaining water quality by monitoring CITECT and SCADA system software.
- Stay current on environmental laws and regulations
- Ensure safety standards are met
Technical Support Associate
KVK-TECH
05.2021 - 08.2021
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Resolved issues with systems, hardware and telephones quickly and accurately.
- Monitored systems in operation and quickly troubleshot errors.
- Performed quality assurance and quality control assessments of support ticket fulfillment.
Support ICQA Associate
Amazon.inc
10.2019 - 05.2021
- Measurement of quality & inventory transaction integrity while providing feedback to the operations.
- Perform detailed analysis of behaviors and processes impacting inventory integrity.
- Plan for and identify root causes of inventory deviation through cause and effect analysis.
- Operate custom software and scanning technology correctly to track information.
- Mentor new associates on techniques to improve efficiency.
- Provides support for management by taking on problem-solving duties and responsibilities.
- Maintain a work log of job tickets and maintenance tasks.
Admin/IT Support Associate
Surya Distributors Pvt. Ltd
07.2018 - 07.2019
- Provide direct service for IT networks as well as customer service to users inside and outside the company
- Maintain a work log of job tickets and maintenance tasks
- Forward daily inspections to prevent or solve system malfunctions
- Stay updated on new developments in, and analyze reviews of, computing technologies
- Supervise the logging of network conditions and requirements
Education
Bachelor of Computer Science - Computer And Information Sciences
Anna University College
India06.2018
High School Diploma -
Mar Baselious School
India06.2014
Skills
- Systems and networks
- Data analysis
- DevOps
- Machine learning
- Operational Reporting
- Quality Control Analysis
Certification
- CompTIA security plus
- Cisco Certified Network Associate
Accomplishments
- Process Improvement.
- Access Control.
- Inventory Management.
- Quality Control.
Timeline
Fresh Water Treatment Plant Operations Associate
Philadelphia Water Department
08.2021 - Current
Technical Support Associate
KVK-TECH
05.2021 - 08.2021
Support ICQA Associate
Amazon.inc
10.2019 - 05.2021
Admin/IT Support Associate
Surya Distributors Pvt. Ltd
07.2018 - 07.2019
Bachelor of Computer Science - Computer And Information Sciences
Anna University College
High School Diploma -
Mar Baselious School
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