š¯“™asmine š¯“‘urton
Glenolden
Summary
Proven Patient Access Representative and Medical Biller with a track record of enhancing patient care and ensuring HIPAA compliance at Mercy Fitzgerald Hospital and BeeBe healthcare. Skilled in insurance verification and customer service, adept at multitasking and resolving complex issues, leading to a significant improvement in patient satisfaction and departmental efficiency.
Overview
1
1
year of professional experience
Work History
Patient Access Representative
Mercy Fitzgerald Hospital
09.2024 - 11.2024
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Enhanced departmental collaboration by regularly liaising with medical, nursing, and administrative staff on pertinent patient matters.
Medical Biller
Beebe Healthcare
04.2024 - 08.2024
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Filed and updated patient information and medical records.
- Ensured timely payments from insurance providers through submission of accurate and complete claims.
Education
Bachelor of Science - Nursing
Wor-Wic Community Collage
Salisbury, MD07-2028
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Registration and admissions
- Multitasking and organization
- Medical billing
- Records management
- Work prioritization
Timeline
Patient Access Representative
Mercy Fitzgerald Hospital
09.2024 - 11.2024
Medical Biller
Beebe Healthcare
04.2024 - 08.2024
Bachelor of Science - Nursing
Wor-Wic Community Collage
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