Astrid Salazar

Customer Service Representative – Foundever
At Foundever, I worked in a high-volume call center providing support to customers with billing inquiries, account updates, and general questions. I focused on delivering a positive experience by listening actively, staying calm under pressure, and resolving issues efficiently.

Technical Support Specialist – Verizon
In my role at Verizon, I provided technical support for internet, mobile, and home phone services. I guided customers through troubleshooting steps for connectivity issues, device setup, and network problems, making sure to explain things clearly and in a way that was easy to follow. I also assisted with account changes and service upgrades when needed.