Summary
Overview
Work History
Education
Skills
Timeline
Generic

Atiya Eberhardt

Scranton

Summary

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Overview

12
12
years of professional experience

Work History

Customer Service Specialist

Navient Solutions
Wilkes-Barre
06.2022 - Current
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Responded to customer emails with accurate product and service information.
  • Relayed customer feedback to cross-functional teams to improve products and services.

Mail Carrier

United States Postal Service, USPS
East Orange
05.2021 - 07.2021
  • Organized parcels into appropriate size containers for transport.
  • Delivered mail along prescribed route and retrieved additional mail from relay boxes.
  • Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.

Mavt

Virgo Medical Services
East Orange
10.2013 - 03.2020
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Identified needs of customers promptly and efficiently.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

Education

High School Diploma -

Orange High School
Orange, NJ
06-2007

Skills

  • Customer service
  • Conflict resolution
  • Technical troubleshooting
  • Product knowledge

Timeline

Customer Service Specialist

Navient Solutions
06.2022 - Current

Mail Carrier

United States Postal Service, USPS
05.2021 - 07.2021

Mavt

Virgo Medical Services
10.2013 - 03.2020

High School Diploma -

Orange High School
Atiya Eberhardt