Attia B. Reeder
Philadelphia
Summary
Versatile Office & Operations Leader with expertise in project coordination, team support, and workflow optimization. Builds strong partnerships, resolves challenges efficiently, and drives exceptional client and staff experiences through clear communication and operational excellence.
Overview
15
15
years of professional experience
Work History
Client Experience Specialist (Part-time/On-site)
Panache Hair Design
11.2010 - Current
- Managed appointment scheduling, client communications, and point-of-sale reconciliation to ensure accuracy, efficiency, and alignment with overall business goals.
- Delivered high-touch client experiences across a diverse customer base, cultivating strong relationships and contributing to long-term client loyalty and retention.
- Trained and mentored junior staff, fostering professional growth and ensuring consistent service quality aligned with company standards and brand reputation.
- Partnered with management to strengthen onboarding and team integration processes, reinforcing a collaborative, people-centered work culture.
- Maintained accurate client records and transaction data within the DaySmart CRM system, supporting seamless operations and data-driven decision-making.
Regional Office, Operations Manager (Hybrid)
KIPP Philadelphia Public Schools
07.2022 - 07.2024
- Partnered directly with regional leadership to manage daily operations for a five-campus network, supporting over 2,000 students and 450 staff with strategic administrative and project coordination.
- Delivered comprehensive executive and team support, improving workflow efficiency, streamlining communications, and ensuring consistent alignment across cross-functional teams and vendors.
- Directed procurement and asset management for technology, equipment, and supplies; built vendor partnerships and negotiated services to improve turnaround time and reduce costs.
- Planned and executed high-impact regional events and professional development programs, overseeing end-to-end logistics to enhance employee engagement and participant satisfaction.
- Served as the central liaison between departments, leadership, and external partners, proactively identifying and resolving operational challenges to maintain seamless day-to-day performance.
Team Support, Office Manager (Onsite/Hybrid)
KIPP Philadelphia Public Schools
11.2018 - 07.2022
- Managed daily office operations, including document preparation, internal communications, scheduling, and cross-team coordination to ensure organizational efficiency.
- Streamlined inventory management, vendor coordination, and procurement processes, improving cost control and resource availability across departments.
- Collaborated with the Operations Director to enhance communication and alignment between regional teams, supporting smooth transitions during organizational change.
- Maintained confidential personnel files and compliance documentation, ensuring adherence to internal policies and regulatory requirements.
- Coordinated logistics for professional development sessions, board meetings, and campus-wide initiatives, delivering high-quality experiences for participants and stakeholders.
Education
Project Management Course
The Together Group
Business Administration And Management
Community College of Philadelphia
Philadelphia, PASkills
- Facilities & Vendor Management
- Organizational Excellence
- Technical Systems Support
- Office & Operations Management
- Event & Meeting Coordination
- Employee Onboarding, Training & Coaching
- Account & Report Reconciliation
- Travel & Itinerary Management
- Project Management
- Supply & Inventory Control
- Relationship Building & Stakeholder Support
- Schedule & Calendar Management
Accomplishments
- Pioneered a multi-site satellite office pilot, expanding operational capacity with three new working, meeting, and training spaces—enhancing collaboration and accessibility across teams.
- Project-managed all logistics for an out-of-state employee summit, coordinating air and ground travel, hotel accommodations, and event schedules for 242 staff members, ensuring a seamless and cost-efficient experience.
- Championed a full-scale office revitalization initiative, digitizing employee and accounting records, streamlining document access, and freeing workspace for new staff desks and collaborative areas.
- Procured and implemented advanced audio/visual systems to modernize the organization’s primary conference space, improving communication quality and meeting efficiency.
- Launched “The Joy Squad,” an employee engagement and morale program designed to strengthen team culture, celebrate achievements, and foster workplace connection and positivity.
Timeline
Regional Office, Operations Manager (Hybrid)
KIPP Philadelphia Public Schools
07.2022 - 07.2024
Team Support, Office Manager (Onsite/Hybrid)
KIPP Philadelphia Public Schools
11.2018 - 07.2022
Client Experience Specialist (Part-time/On-site)
Panache Hair Design
11.2010 - Current
Project Management Course
The Together Group
Business Administration And Management
Community College of Philadelphia