Aubrey Place
West Chester
Summary
I am a highly motivated individual with a solid background in customer service. While being highly organized and detail oriented, I bring strong work ethic and adaptability to the workplace. I am recognized by coworkers and family for my friendliness and approachability.
Overview
7
7
years of professional experience
2022
2022
years of post-secondary education
1
1
Certification
Work History
Administrative Assistant
Uncle Eddie’s Mobile RV Repair
Honey Brook
01.2025 - 02.2026
- Managed appointment scheduling for repair services.
- Monitored parts inventory and ordering process.
- Created and prepared invoices and payment tracking.
- Answered incoming calls and directed to appropriate personnel when needed.
- Organized files, created spreadsheets, and scanned documents
Preschool Teacher
Primrose School of Exton
09.2023 - 02.2025
- Implemented lesson plans and daily classroom schedules in accordance with curriculum and programming.
- Provided individual attention to meet the needs of each child's particular level of development.
- Encouraged social interaction between peers through cooperative play activities.
- Fostered physical development by encouraging outdoor activities and providing opportunities for gross motor skills development.
- Kept accurate student records detailing attendance, progress, and challenges.
- Administered assessments to help determine children's developmental needs and challenges.
Floater Teacher/Preschool Teacher
Magic Memories Early Learning Schools
06.2022 - 09.2023
- Observed established classroom schedules to provide consistency for students, while maintaining accurate records including attendance reports, grades, and behavior logs, in absence of regular teachers.
- Developed innovative lesson plans to engage students in classroom activities, and encouraged critical thinking skills through open ended questions during class discussions.
- Created a safe, respectful learning environment by promoting positive behavior management strategies and implementing creative problem solving techniques when addressing challenging behaviors or issues that arise.
- Facilitated open communication between parents, staff members, and administration concerning student performance and well-being.
- Adapted teaching styles according to the needs of each class while maintaining high standards for achievement.
- Demonstrated strong organizational skills while managing multiple classrooms.
Customer Service Representative
Target
11.2020 - 02.2022
- Responded to customer requests for products, services, and company information.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply
- Maintained up-to-date knowledge of product and service changes
- Utilized CRM software to accurately document interactions with customers
- Managed a high volume of incoming calls and orders, consistently meeting response time goals
- Collaborated with cross-functional teams to escalate complex issues and provide timely resolutions for customers
- Trained new team members on company policies, procedures, and best practices for delivering excellent customer service
- Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
Assistant Key Holder
Once Upon a Child
03.2019 - 02.2021
- Maintained accurate inventory records by conducting regular stock checks
- Trained new sales associates on company policies, procedures, and product knowledge to ensure consistent customer experience
- Assisted in visual merchandising efforts to create an appealing store environment that drove customer engagement
- Assisted in receiving shipments, unpacking merchandise, stocking shelves, and maintaining a clean work area
- Resolved customer complaints or concerns promptly and effectively to ensure high levels of customer satisfaction
Education
High School Diploma -
Downingtown West High School
DowningtownSome College - General Studies
Delaware County Community College
Downingtown, PASkills
- Appointment scheduling
- Invoice creation
- Inventory management
- Documentation and record-keeping
- Classroom management
- Administrative operations
- Verbal and written communications
- Record keeping
Software
Microsoft Office Suite
Google Workspace
Adobe Creative Cloud
Slack
Zoom
Certification
- CPR Certified
- First Aid Certified
Timeline
Administrative Assistant
Uncle Eddie’s Mobile RV Repair
01.2025 - 02.2026
Preschool Teacher
Primrose School of Exton
09.2023 - 02.2025
Floater Teacher/Preschool Teacher
Magic Memories Early Learning Schools
06.2022 - 09.2023
Customer Service Representative
Target
11.2020 - 02.2022
Assistant Key Holder
Once Upon a Child
03.2019 - 02.2021
High School Diploma -
Downingtown West High School
Some College - General Studies
Delaware County Community College