Audelia crabbe
North Wales,pa
Summary
I am a very outgoing dedicated person to my Job, I am a very reliable and compassionate child welfare professional with strong emphasis on team collaboration and achieving results. Skilled in case management, crisis intervention, and providing emotional support to children and families. Effective at adapting to changing needs and maintaining high standards in all tasks. Known for being dependable and fostering positive relationships within team and with clients.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Foster Care Case Aide
Being Beautiful Foundation
03.2022 - 12.2025
- Coordinated case management services for children in foster care, ensuring compliance with state regulations.
- Assisted social workers in developing and implementing individualized service plans for families.
- Monitored case progress and maintained accurate documentation in centralized database systems.
- Facilitated communication between foster families, biological families, and agency staff to support family reunification efforts.
- Participated in multidisciplinary team meetings, contributing insights on case outcomes and family needs.
- Provided crisis intervention support during emergencies, ensuring safety of children in foster care placements.
- Developed educational materials for foster parents to enhance understanding of child welfare policies and practices.
- Facilitated group activities focused on building self-esteem, teamwork skills, conflict resolution strategies among foster children.
- Managed caseloads efficiently while maintaining high-quality service delivery.
- Maintained accurate records of daily interactions, progress reports, and incident documentation to ensure a thorough understanding of each child''s situation.
- Improved the well-being of foster children by providing consistent and compassionate support in their daily lives.
- Facilitated positive relationships between foster children and their families through regular communication and family visits.
- Promoted educational success by assisting with homework assignments, tutoring sessions, and study habit development.
- Contributed to the overall success of the foster care system by working collaboratively with team members and demonstrating dedication to improving outcomes for children.
- Provided crisis intervention during difficult situations involving behavior management or family conflicts for effective resolution.
- Collaborated with therapists, social workers, and other professionals to provide comprehensive support for the emotional well-being of foster children.
- Supported successful reunification efforts with biological families through diligent monitoring of progress towards established goals.
- Developed customized interventions based on each foster child''s unique strengths and weaknesses.
- Exceeded expectations in providing individualized attention to children, promoting a sense of stability and security during challenging times.
Server
olive garden
06.2021 - 12.2021
- Provided exceptional customer service to enhance dining experiences and foster guest loyalty.
- Collaborated with kitchen staff to ensure timely and accurate meal delivery.
- Trained new team members on menu offerings and service standards for consistency.
- Managed multiple tables simultaneously, prioritizing tasks to maximize efficiency during peak hours.
- Handled guest inquiries and resolved complaints promptly, ensuring satisfaction and retention.
- Implemented suggestions for improving workflow processes, contributing to a more streamlined operation.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Cashier Key Holder
Sally's beauty
01.2020 - 05.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product selection and provided expert recommendations.
- Maintained accurate cash drawer, ensuring compliance with cash handling procedures.
- Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
- Trained new staff on operational procedures and customer service best practices.
- Collaborated with team members to achieve sales goals through effective merchandising strategies.
- Implemented inventory management techniques to optimize stock levels and availability.
- Monitored store displays for compliance with brand standards and promotional initiatives.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
cashier
Giant food stores
03.2019 - 09.2019
- Built relationships with customers to encourage repeat business.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
crew member
McDonalds
01.2018 - 01.2019
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently, adhering to safety and cleanliness standards.
- Assisted in training new crew members on operational procedures and customer interaction techniques.
- Collaborated with team members to optimize workflow during peak hours, enhancing overall efficiency.
- Managed inventory levels, restocking supplies to maintain operational readiness throughout shifts.
- Implemented process improvements that reduced wait times and improved order accuracy for customers.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
High School Diploma -
PA Leadership Charter School
01.2020
Skills
- Good at customer service
- Good people skills
- Outgoing
- Excellent at selling products
- Good with computer systems
- Behavioral support
- Mental health awareness
- Transportation assistance
- Substance abuse awareness
- Life skills coaching
- Child development
- Child welfare
- Mental health support
Certification
- Mandated reporter certification
Timeline
Foster Care Case Aide
Being Beautiful Foundation
03.2022 - 12.2025
Server
olive garden
06.2021 - 12.2021
Cashier Key Holder
Sally's beauty
01.2020 - 05.2020
cashier
Giant food stores
03.2019 - 09.2019
crew member
McDonalds
01.2018 - 01.2019
High School Diploma -
PA Leadership Charter School