Audra Franklin
Butler
Summary
Versatile server with a strong track record in high-pressure dining environments. Committed to enhancing customer experiences through effective communication, upselling, and multitasking. Knowledgeable in food safety and menu offerings, ensuring guest satisfaction and loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
server
briquettas
Valencia
01.2026 - Current
- Provided outstanding customer service in high-pressure dining environment, enhancing guest experience.
- Welcomed customers, addressed inquiries, and suggested specials to boost sales.
- Showcased enthusiasm and expertise about restaurant menu to inform and engage customers.
- Assisted in training new servers on menu items and customer service techniques.
- Processed orders accurately using point-of-sale systems for efficient transactions.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Maintained cleanliness and organization of dining area and service stations.
Server Support
mr misters
Cranberry
12.2025 - 01.2026
- Supported servers by efficiently running food and bussing tables to enhance service flow.
- Gained skills in multiple hospitality roles, including hosting and bussing, to improve team flexibility.
- Prepared glassware for service by polishing and organizing it in bussing stations for quick access.
- Stocked bussing stations with supplies such as napkins, straws, and condiments.
- Ensured that all food served met company standards for taste, presentation, and portion size.
- Enforced health regulations related to food safety standards on premises.
Server
Walnut Grill
Wexford
08.2025 - 12.2025
- Delivered exceptional customer service in a fast-paced dining environment, enhancing overall guest experience.
- Served food and beverages to guests with efficiency and courtesy, contributing to a positive dining atmosphere.
- Managed multiple tables, prioritizing guest satisfaction and ensuring timely service throughout busy shifts.
- Collaborated with kitchen staff to ensure accurate order delivery.
- Processed payments accurately using point-of-sale systems.
Material Handler/ picker
sweet water decor
Cranberry
04.2025 - 10.2025
- Loaded and unloaded materials, ensuring accurate inventory levels and timely stock replenishment.
- Assisted in unloading trucks of incoming shipments, facilitating swift stocking of merchandise to maintain operational flow.
- Maintained cleanliness and safety standards in the warehouse environment.
- Inspected products for quality assurance prior to shipping.
- Reported any malfunctions or damages of material handling equipment promptly.
- Supported other warehouse personnel in completing tasks efficiently.
- Adhered strictly to company policies concerning the use of protective gear while on duty.
Server
Firebirds Wood Fired Grill
Cranberry
06.2023 - 10.2025
- Served food and beverages promptly with focused attention to customer needs.
- Boosted sales through upselling techniques and in-depth knowledge of menu items, specials, and promotions.
- Improved customer satisfaction by promptly addressing needs and offering personalized service.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested options for food allergies.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Ensured order efficiency and accuracy through clear communication with kitchen staff, receiving multiple recommendations from satisfied customers.
- Displayed excellent time management skills while balancing multiple responsibilities during peak hours.
Education
High School Diploma -
Butler Senior High School
Butler, PA06-2021
Associate Of Business Administration - General Studies
Butler County Community College
Butler, PASkills
- Customer service excellence
- Food safety and sanitation
- Menu knowledge and promotion
- Guest engagement strategies
- Food running and table bussing
- Cash handling skills
- Suggestive selling techniques
- Allergy awareness practices
- Service quality assurance
- Quick learning ability
- Uniform standards adherence
- Strong work ethic
- Customer interaction skills
Certification
Ramp certification
Timeline
server
briquettas
01.2026 - Current
Server Support
mr misters
12.2025 - 01.2026
Server
Walnut Grill
08.2025 - 12.2025
Material Handler/ picker
sweet water decor
04.2025 - 10.2025
Server
Firebirds Wood Fired Grill
06.2023 - 10.2025
High School Diploma -
Butler Senior High School
Associate Of Business Administration - General Studies
Butler County Community College