Audra Wells
Ambridge
Summary
Proactive and meticulous Assistant Manager with over 11 years of experience in customer service industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. Results-driven, goal-oriented and looking to leverage effective background into administrative role.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Energetic Leasing Agent offering wealth of experience in conducting property tours and launching effective marketing initiatives. Clear knowledge of federal fair housing laws and Section 8 regulations. Firm but fair when dealing with tenants concerning rents due, maintenance and neighbor complaints.
Overview
16
16
years of professional experience
Work History
Patient Access Supervisor
Allegheny Health Network
2023.11 - Current
- Streamlined patient registration process by implementing efficient workflows and reducing wait times.
- Developed a comprehensive training program for new employees, ensuring thorough understanding of job responsibilities and hospital policies.
- Optimized staff scheduling to maintain adequate coverage during peak hours, minimizing patient wait times and improving service quality.
- Implemented performance metrics to track department productivity, identifying areas for improvement and driving overall efficiency gains.
- Managed day-to-day operations of the Patient Access department, ensuring all tasks were completed accurately and in a timely manner.
- Oversaw staff recruitment efforts, selecting top talent to join the team and contribute to the department''s success.
- Conducted regular performance reviews for staff members, providing constructive feedback and setting goals for future growth and development.
Patient Access Supervisor
Advocate Lutheran General Hospital
2022.07 - 2023.09
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Trained new staff on hospital processes and procedures.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Providing excellent customer service by promptly answering patient inquiries.
- OnBase Support
- Provided excellent customer service to patients and medical staff.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Assistant Property Manager
Key Investment & Management
2021.03 - 2022.06
- Showed apartments to potential tenants and answered questions regarding community.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
- Completed final move-out walk-throughs with tenants to identify any required repairs.
Administrative Assistant
Key Investment & Management
2019.10 - 2021.12
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Routed incoming calls and faxes and drafted detailed messages to expedite response.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Executed record filing system to improve document organization and management.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Offered departmental administrative support.
- Executed billing tasks and recorded information in company databases.
- Coached new employees on administrative procedures, company policies and performance standards.
- Handled client correspondence and tracked records to foster office efficiency.
- Arranged rapid office equipment repair and maintenance with vendors.
Assistant Manager
Jewel Osco
2008.07 - 2019.07
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Trained team members in successful strategies to meet operational and sales targets.
- Monitored employee performance and developed improvement plans.
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
- Supported staff development and goal attainment by focusing on skill development and job satisfaction.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Submitted reports to senior management to aid in business decision-making and planning.
- Assessed workloads to meet seasonal fluctuation needs.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Education
High School Diploma -
West Leyden
Northlake, IL06.2008
Skills
- Staff management
- Training and development
- Detail-oriented
- Motivated team player
- Basic administrative knowledge
- Customer-oriented
- Customer service-oriented
- Computer literate
- Excellent communication skills
- Strong work ethic
- Natural leader
- Office management
- Administrative support
- Time management
- Scheduling
- Leasing and sales
Timeline
Patient Access Supervisor
Allegheny Health Network
2023.11 - Current
Patient Access Supervisor
Advocate Lutheran General Hospital
2022.07 - 2023.09
Assistant Property Manager
Key Investment & Management
2021.03 - 2022.06
Administrative Assistant
Key Investment & Management
2019.10 - 2021.12
Assistant Manager
Jewel Osco
2008.07 - 2019.07
High School Diploma -
West Leyden
Similar Profiles
Marla HarrisMarla Harris
Director, Research and Sponsored Program Adm at Allegheny Health Network Of Highmark HealthDirector, Research and Sponsored Program Adm at Allegheny Health Network Of Highmark Health
Jakara CarrJakara Carr
Cross Functional Associate at Allegheny Health NetworkCross Functional Associate at Allegheny Health Network
Valerie SughrueValerie Sughrue
Register Nurse at Allegheny Health NetworkRegister Nurse at Allegheny Health Network