Audrey Montanez
Lancaster
Summary
Dynamic Clerical Specialist with proven success at the Public Defender's Office, excelling in customer service and document management. Adept at prioritizing tasks and enhancing interdepartmental communication, resulting in improved client satisfaction. Known for maintaining confidentiality and delivering timely support, while demonstrating a positive attitude and strong verbal communication skills.
Overview
1
1
year of professional experience
Work History
Customer Support Specialist
Penn Orthopedics
02.2025 - Current
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Clerical Specialist
Public Defender's Office
04.2024 - 01.2025
- Maintained strict confidentiality while handling sensitive client information, adhering to established security protocols.
- Enhanced communication between departments by scheduling regular meetings and maintaining accurate contact information.
- Provided exceptional customer service over phone calls and emails, resolving issues quickly for satisfied clients.
- Ensured prompt delivery of time-sensitive materials to clients through effective prioritization and coordination with mail services.
- Boosted customer satisfaction by addressing inquiries promptly and providing professional assistance.
- Input data into spreadsheets and databases.
Education
High School Diploma -
Franklin Delano Roosevelt H.S
Brooklyn, NY06-1992
Skills
- Scheduling appointments
- Filing systems
- Typing speed
- Document management
- Positive attitude
- Customer service
- Time management
- Verbal and written communication
- Dedicated team player
- Verbal communication
- File organization
- Patient charting
- Prioritizing work
- Data entry
- Professional and mature
Languages
Spanish
Professional Working
Timeline
Customer Support Specialist
Penn Orthopedics
02.2025 - Current
Clerical Specialist
Public Defender's Office
04.2024 - 01.2025
High School Diploma -
Franklin Delano Roosevelt H.S
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