Audrina Ortiz
Scranton
Summary
Proven track record at Kevin's Worldwide, enhancing efficiency and customer satisfaction through meticulous attention to detail and adept workflow optimization. Skilled in product inspection, demonstrating an adaptable mindset and a commitment to quality control. Achieved significant reductions in material waste, embodying a blend of hard and soft skills essential for operational excellence.
Overview
19
19
years of professional experience
Work History
Finishing Assistant
Kevin's Worldwide
06.2023 - Current
- Reduced material waste by accurately measuring and cutting materials for each project.
- Achieved timely delivery of completed products by effectively managing workload distribution among team members.
- Ensured customer satisfaction with exceptional attention to detail during finishing processes, resulting in fewer returns or complaints.
- Increased output speed by optimizing workflows, allowing the team to finish tasks more rapidly without sacrificing quality.
- Expedited order fulfillment through accurate documentation, tracking, and coordination of finished goods inventory management practices.
- Maintained finishing equipment to ensure proper function.
- Maintained a safe working environment by adhering to safety regulations and keeping the workspace clean and organized.
Waitress
Dennys Restaurant
12.2005 - 04.2015
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Call Center Representative
Sally Mae
03.2012 - 02.2013
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Education
High School Diploma -
Myers
Wilkes-Barre, PASkills
- Adaptable mindset
- Color matching
- Product inspection
- Deadline adherence
- Quality control
- Attention to detail
- Computer literacy
- Shipment preparation
- Order processing
Timeline
Finishing Assistant
Kevin's Worldwide
06.2023 - Current
Call Center Representative
Sally Mae
03.2012 - 02.2013
Waitress
Dennys Restaurant
12.2005 - 04.2015
High School Diploma -
Myers
Similar Profiles
Ryan RothRyan Roth
Automotive Technician at Kevin's Auto Repair ServiceAutomotive Technician at Kevin's Auto Repair Service
Shaylene FroeseShaylene Froese
Dairy Department Manager at Kevin's No FrillsDairy Department Manager at Kevin's No Frills
Kevin GombertKevin Gombert
Owner/Operator at Kevin's Autosales And TowingOwner/Operator at Kevin's Autosales And Towing