- Electronics and Circuit Building
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Volunteering
- I like looking at the stars and learning about constellations
- Designing and Printing 3D Models
Augustino Rivera
West Chester,PA
Summary
Versatile and dynamic, with a proven track record at Penn State Brandywine for enhancing operational efficiency and customer satisfaction. Excelled in heavy lifting and time management, significantly improving workspace productivity. Adept at fostering positive customer relations, demonstrated through seamless order fulfillment and adept problem-solving skills.
Overview
4
4
years of professional experience
Work History
Kitchen Associate
Penn State Brandywine
01.2024 - Current
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Fulfilled up to 80 orders per shift
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Learned other teammates' work tasks to train as backup.
- Managed time to juggle multiple tasks simultaneously with ease.
- Followed recipes and chef instructions to prepare food correctly.
- Assisted in setting up and breaking down kitchen stations.
Digital Order Associate
Walmart
01.2023 - 01.2024
- Used in-store system to locate inventory and place special orders for customers.
- Managed as many as 50 orders per shift.
- Facilitated orders of up to 150 items
- Developed strong rapport with customers and created positive impression of business.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Fulfilled large orders in a timely manner
- Used in-store system to locate inventory and place special orders for customers.
Customer Service Associate
Wawa
12.2021 - 06.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Cashier/Food Preparer
The Peppermill Restaurant
08.2020 - 09.2021
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
Education
Bachelor of Science - Mechanical Engineering
Pennsylvania State University
Media, PA05-2027
High School Diploma -
West Chester East High School
West Chester, PA05-2023
Skills
- Heavy lifting
- Order fulfillment
- Computer Skills
- Time management
- Clear communication
- Cash Handling
- Fast Learner
- Team Player
- Credit card processing
- Customer relations
- Cleaning and sanitizing
Accomplishments
- Collaborated with team of 5 in the development of a lighting solution for a church.
Interests
Timeline
Kitchen Associate
Penn State Brandywine
01.2024 - Current
Digital Order Associate
Walmart
01.2023 - 01.2024
Customer Service Associate
Wawa
12.2021 - 06.2022
Cashier/Food Preparer
The Peppermill Restaurant
08.2020 - 09.2021
Bachelor of Science - Mechanical Engineering
Pennsylvania State University
High School Diploma -
West Chester East High School
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