Aujunae Anderson
Canonsburg
Summary
Skilled Ear Piercer and Customer Service Specialist, adept in sterilization techniques and client consultation, significantly reduced infection rates at Nice Ink. Demonstrated exceptional teamwork and customer service, leading to repeat business and positive reviews. Proficient in handling high-stress situations, enhancing customer loyalty across roles at McDonald's and Dunkin' Donuts.
Overview
3
3
years of professional experience
Work History
Ear Piercer
Nice Ink
06.2023 - 03.2024
- Educated clients on proper aftercare for newly pierced ears, resulting in reduced infection rates and faster healing times.
- Collaborated with team members to provide excellent customer service, leading to repeat business and positive reviews.
- Assisted in store operations by managing inventory and restocking supplies as needed, contributing to overall efficiency and productivity.
- Utilized social media platforms to showcase piercing work, resulting in increased visibility and attracting new clients.
Customer Service Cashier
McDonald's
05.2021 - 06.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Customer Service Representative
Dunkin' Donuts
10.2020 - 04.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Diploma -
Canon McMillan
Canonsburg, PASkills
- Client consultation
- Sterilization techniques
- Anatomy knowledge
- Appointment Scheduling
Timeline
Ear Piercer
Nice Ink
06.2023 - 03.2024
Customer Service Cashier
McDonald's
05.2021 - 06.2022
Customer Service Representative
Dunkin' Donuts
10.2020 - 04.2021
Diploma -
Canon McMillan
Similar Profiles
Pamela GrahamPamela Graham
Senior Operational Engagement Manager at Ink Innovation/InkSenior Operational Engagement Manager at Ink Innovation/Ink
Sanket BhagwatSanket Bhagwat
Consultant at NICE SOFTWARE SOLUTIONSConsultant at NICE SOFTWARE SOLUTIONS
Nesly SeideNesly Seide
Forklift Operator at Nice-PakForklift Operator at Nice-Pak