Aunyae Dwight
Philadelphia
Summary
Compassionate and dedicated healthcare professional with more than eight years of customer service and patient-facing experience in medical and retail environments. Experienced in patient registration, appointment scheduling, insurance verification, referrals, electronic medical records, and front-desk operations. Known for exceptional communication skills, professionalism, attention to detail, and the ability to build positive relationships with patients, families, providers, and team members. Currently enrolled in the Registered Nursing Program at Jersey College School of Nursing with an anticipated graduation date of April 2027. CPR Certified and committed to delivering high-quality patient-centered care while continuing professional growth within an organization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Associate
Fine Wine & Good Spirits
Philadelphia, PA
01.2026 - Current
- Provide exceptional customer service in a fast-paced retail environment.
- Assist customers with product selection while maintaining professionalism and accuracy.
- Process transactions, manage inventory, and ensure compliance with company policies.
- Collaborate with team members to maintain store organization and customer satisfaction.
Patient Service Representative
Children's Hospital of Philadelphia (CHOP)
Philadelphia, PA
01.2024 - 12.2025
- Managed patient registration, appointment scheduling, insurance verification, and front-desk operations.
- Utilized EPIC electronic medical records for documentation and patient account management.
- Processed payments, referrals, and demographic updates while maintaining HIPAA compliance.
- Addressed patient concerns and provided exceptional customer service to patients and families.
Receptionist
Temple Hospital Physician's OB/GYN
Philadelphia, PA
02.2022 - 12.2023
- Scheduled appointments, verified demographics, obtained referrals, and managed patient communications.
- Answered high-volume telephone calls and supported daily office operations.
- Assisted with patient check-in/check-out and maintained accurate records.
Lead Customer Service Representative
Greater Philadelphia Health Action (GPHA)
Philadelphia, PA
01.2019 - 12.2022
- Coordinated patient registration, scheduling, referrals, and provider calendars.
- Performed administrative duties including documentation, email correspondence, faxing, and filing.
- Maintained excellent customer service standards and supported efficient clinic operations.
Education
Associate Degree in Nursing (ADN) - Nursing Prerequisites
Community College of Philadelphia
Philadelphia, PA01-2015
High School Diploma - Nursing Prerequisites
Community College of Philadelphia
Philadelphia, PA01-2015
High School Diploma - Dance Major
High School for the Creative & Performing Arts
Philadelphia, PA01-2014
Skills
- Patient Registration
- Appointment Scheduling
- Customer Service
- Insurance Verification
- EPIC EMR
- HIPAA Compliance
- Medical Reception
- Referral Coordination
- Prior Authorizations
- Data Entry
- Microsoft Office Suite
- Team Collaboration
- Communication Skills
- Problem Solving
- Cash Handling
- Inventory Management
- Outgoing personality
Certification
CPR Certified
Languages
English
Timeline
Sales Associate
Fine Wine & Good Spirits
01.2026 - Current
Patient Service Representative
Children's Hospital of Philadelphia (CHOP)
01.2024 - 12.2025
Receptionist
Temple Hospital Physician's OB/GYN
02.2022 - 12.2023
Lead Customer Service Representative
Greater Philadelphia Health Action (GPHA)
01.2019 - 12.2022
High School Diploma - Dance Major
High School for the Creative & Performing Arts
Associate Degree in Nursing (ADN) - Nursing Prerequisites
Community College of Philadelphia
High School Diploma - Nursing Prerequisites
Community College of Philadelphia