AURORA LLESHI
Willow Grove
Summary
Results-driven customer service and banking professional with 6+ years of experience delivering exceptional service in fast-paced, high-volume environments. Proven ability to build strong customer relationships, identify financial needs, and provide tailored solutions that increase customer satisfaction, referrals, and business growth. Skilled in streamlining processes, maintaining operational accuracy, and leveraging technology to enhance efficiency. Recognized for integrity, attention to detail, and a collaborative approach to achieving organizational goals while consistently delivering an outstanding customer experience.
Overview
9
9
years of professional experience
Work History
Branch Operations Coordinator
Wells Fargo
Plumsteadville
06.2025 - Current
- Coordinated branch operations to ensure efficient service delivery and compliance.
- Managed scheduling and staffing to optimize team performance and coverage.
- Grew business banking relationships through proactive outreach.
- Collaborated with management to address operational issues and implement solutions.
- Ensured adherence to regulatory requirements across all branch activities.
- Managed daily cash flow activities including deposits, withdrawals, transfers.
- Built strong rapport with new and existing clients to better serve financial needs.
Bank Teller
Wells Fargo
Plumsteadville
11.2024 - 06.2025
- Provided excellent customer service by demonstrating care and building relationships, while accurately completing financial transactions.
- Performed routine and complex transactions by effectively using the bank procedures resources.
- Performed confidence while facing a complex situation, by providing solution or escalating it to the next level of authority and follow ups.
- Effectively handled cash, resulting on in-balance cash reports each time.
- Developed strong relationships with customers to ensure they retain and repeat their business with the bank.
- Educated customers about different types of banking services and products available that might meet customers financial needs.
General Manager
Symposium Cafe Restaurant & Lounge
Barre
04.2022 - 08.2024
- Maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations such as staffing, inventory control, cash handling, customer service and sales.
- Encouraged collaboration across various stations through the development of interactive team building initiatives.
- Assisting customers with the use of online app to increase brand awareness, new promotions and advertising.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Trained employees on duties, policies and procedures.
Human Resources Assistant Co-op
McDonald's
Barre
08.2020 - 12.2020
- Developed and implemented recruitment strategies to attract qualified candidates.
- Organized orientation and onboarding sessions or information for new hired.
- Maintained employee records in accordance with company policies.
- Assisted in the development of performance management systems including goal setting, performance reviews and corrective action plans.
- Ensured compliance with federal, state and local employment laws.
- Assisted in employee recruitment, hiring and interview processes.
- Scheduled meetings with employees to address concerns and grievances.
Public Relations Assistant
TCN
Tirana, Albania
10.2017 - 12.2019
- Implemented public relations strategies to promote company's image and services.
- Created content for press releases and newsletters and other marketing materials.
- Monitored media sources for any relevant industry developments or related stories.
- Coordinated promotional activities.
- Collaborated with internal teams such as marketing and sales to ensure alignment with overall brand objectives.
- Continually maintained and improved company's reputation by engaging with community of same area of interest.
Education
Graduate Certificate - Project Management
Georgian College
Barrie, ON, Canada09-2021
Graduate Certificate - Human Resources Management
Georgian College
Barrie, ON, Canada12-2020
Master of Science - Teacher
Tirana University
Tirana, Albania07-2015
Bachelor of Science - English And Spanish Languages
Tirana University
Tirana, Albania07-2013
Skills
- Strong Customer Service
- Cash handling efficiency
- Compliance and Risk Management
- Strong Communication
- Technological Proficiency
- Time Management
- Interpersonal communication
- Banking policies and procedures
- Cross-selling and upselling
- Client relationship building
Language
- English (proficiency level)
- Albanian (native)
- Spanish (entry level)
Timeline
Branch Operations Coordinator
Wells Fargo
06.2025 - Current
Bank Teller
Wells Fargo
11.2024 - 06.2025
General Manager
Symposium Cafe Restaurant & Lounge
04.2022 - 08.2024
Human Resources Assistant Co-op
McDonald's
08.2020 - 12.2020
Public Relations Assistant
TCN
10.2017 - 12.2019
Graduate Certificate - Project Management
Georgian College
Graduate Certificate - Human Resources Management
Georgian College
Master of Science - Teacher
Tirana University
Bachelor of Science - English And Spanish Languages
Tirana University