Austin Bilger
Mifflintown
Summary
Energetic professional with several years of experience in industry. Punctual employee dedicated to following safety procedures and protocols to avoid mishaps. Considered valuable and hardworking employee by supervisors and peers.
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Team Lead
First Quality Retail Services
Lewistown
08.2020 - Current
- Trained and mentored new staff on company policies and procedures.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Delegated daily tasks to team members to optimize group productivity.
- Delegated tasks appropriately according to individual skill sets.
- Ensured compliance with company policies and procedures throughout the team.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
Direct Support Professional
Raystown Developmental Services
Lewistown
03.2018 - 08.2020
- Assisted individuals with daily living activities and personal care tasks.
- Documented client progress and maintained accurate records of services provided.
- Provided transportation for clients to appointments and community events.
- Encouraged independence by teaching life skills and coping strategies.
- Maintained a safe and respectful environment for all clients and staff members.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
Cashier
Shipley Energy
Lewistown
06.2016 - 04.2018
- Managed cash register operations while maintaining a balanced cash drawer.
- Maintained cleanliness and organization of the checkout area and displays.
- Promoted special offers and loyalty programs to enhance customer engagement.
- Accepted cash and credit card payments, issued receipts and provided change.
Education
Mifflin County High School
Lewistown, PennsylvaniaSkills
- Employee training
- Team building
- Task delegation
- Time management
- Effective communication
- Problem solving
- Quality control
- Attention to detail
- Workplace safety
- Coaching and mentoring
Certification
- Forklift Certification
Timeline
Team Lead
First Quality Retail Services
08.2020 - Current
Direct Support Professional
Raystown Developmental Services
03.2018 - 08.2020
Cashier
Shipley Energy
06.2016 - 04.2018
Mifflin County High School