Austin Pavlow
Philadelphia,PA
Summary
Dynamic and results-driven General Manager with over 3 years of experience in retail operations, leadership, and strategic management. Expertise in driving sales growth, optimizing store performance, and enhancing customer satisfaction. Proven track record of managing cross-functional teams, streamlining processes, and executing successful marketing strategies. Skilled in inventory management, budget control, and improving operational efficiency to achieve business objectives. Adept at fostering a high-performance culture, building strong relationships with customers, vendors, and staff, and adapting to market trends to deliver exceptional business results. Willing to relocate: Anywhere
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Lead
Insa, Inc.
10.2025 - Current
- Lead day-to-day e-commerce operations, maintaining accurate product listings, menus, and digital inventory across all platforms.
- Oversee inventory counts and reconciliation, ensuring real-time stock accuracy and preventing discrepancies.
- Ensure full compliance with company policies and state regulations, maintaining proper documentation and audit readiness.
- Deliver a high-quality patient experience by assisting with product knowledge, resolving issues, and supporting a smooth check-in/checkout process.
- Coordinate with sales, fulfillment, and management teams to streamline workflows and improve operational efficiency.
- Monitor sales trends and inventory movement to support purchasing decisions and prevent stockouts.
- Maintain and update SOPs for e-commerce, compliance, and inventory processes to ensure consistent execution.
Kitchen Technician
Grön Confections
07.2025 - 10.2025
- Lead by example on the production floor, setting standards for pace, accuracy, and cleanliness.
- Operate the Fire Mixer to produce consistent, high-quality troche batches following precise formulations.
- Deposit troches with accuracy and efficiency, ensuring proper weight, fill, and uniformity.
- Complete end-of-day checklists, including equipment cleaning, documentation, and production area shutdown.
- Prep ingredients for daily production runs, ensuring accurate measurements and readiness for mixing.
- Tube, label, and package finished products according to SOPs and quality standards.
- Create batch tags for each product run, ensuring full traceability and compliance with internal and regulatory requirements.
- Support overall kitchen workflow by maintaining organization, assisting teammates, and troubleshooting issues as they arise.
General Manager
Cheech and Chong's Dispensoria
10.2024 - 01.2025
- Managed budget and expenses, consistently meeting or exceeding financial targets.
- Oversaw inventory management, optimizing stock levels to minimize waste and maximize profitability.
- Implemented employee training programs to enhance skills and knowledge, resulting in improved performance metrics.
- Established strong relationships with suppliers and negotiated favorable contracts for procurement of goods and services.
- Analyzed market trends and competitor activities to identify opportunities for business expansion.
- Conducted regular performance evaluations for staff members, providing constructive feedback for professional development.
General Manager
Ayr Wellness
02.2024 - 10.2024
- Managed daily operations, boosting team efficiency and customer satisfaction. Developed promotions using Microsoft Office and POS systems, enhancing sales.
- Implemented strategic initiatives, achieving measurable growth in revenue. Led cross-functional teams, fostering collaboration and innovative solutions.
- Optimized resource allocation, resulting in significant cost savings.
- Oversee financial performance and operational efficiency at Ayr Wellness.
- Implement data-driven strategies to increase profitability and streamline processes across departments.
- Foster a high-performance culture at Ayr Wellness through effective team leadership. Mentor staff, promote cross-functional collaboration, and drive continuous improvement initiatives.
- Shape long-term growth strategies for Ayr Wellness. Identify emerging market opportunities, lead change management initiatives, and position the company for sustainable success.
- Spearhead strategic initiatives at Ayr Wellness, driving measurable growth in revenue and optimizing resource allocation for significant cost reductions.
General Manager
Field Supply
05.2023 - 02.2024
- Led retail dispensary operations, boosting customer engagement and sales through strategic campaigns.
- Integrated API systems for seamless transactions and inventory control, enhancing operational efficiency.
- Elevated customer satisfaction and Google reviews by refining service strategies and experiences.
- Managed eCommerce and order fulfillment, ensuring smooth online sales and customer support.
- Developed staff schedules and SOPs, optimizing workflow and maintaining regulatory compliance.
- Led strategic initiatives to optimize operations, resulting in substantial cost savings and improved efficiency across departments.
- Fostered a culture of teamwork and open communication, enhancing cross-functional collaboration and driving innovative solutions.
- Developed and implemented long-term growth strategies, positioning the company for sustainable success in a competitive market.
- Leveraged data-driven insights to make informed decisions, identifying key areas for improvement and implementing targeted solutions.
Assistant General Manager
Ayr Wellness
02.2023 - 05.2023
- Led daily dispensary operations, enhancing customer satisfaction and optimizing inventory control.
- Collaborated with leadership to develop compliance strategies, ensuring regulatory adherence.
- Trained and guided team members, fostering a culture of professionalism and patient care.
- Evaluated staff performance, offering constructive feedback to drive continuous improvement.
- Resolved customer issues effectively, strengthening client relationships and trust.
- Led daily operations, optimized staff schedules, and implemented cost-saving measures, resulting in improved efficiency and customer satisfaction.
- Fostered a team-oriented environment, mentored staff, and facilitated cross-departmental communication to enhance overall store performance.
Sales Lead Supervisor
Ayr Wellness
10.2022 - 02.2023
- Led sales team to exceed targets, implemented strategic initiatives, and optimized customer experience, resulting in substantial revenue growth.
- Fostered team cohesion, mentored new hires, and facilitated cross-departmental cooperation to enhance overall store performance.
- Introduced novel sales techniques, leveraging data analytics to identify trends and capitalize on emerging market opportunities.
- Meticulously managed inventory, ensured compliance with regulations, and maintained impeccable store presentation standards.
Lead Dispensary Technician
Ayr Wellness
01.2022 - 10.2022
- Provide expert knowledge, guidance, and personalized experiences to customers, explaining the potential benefits of Premium Cannabis products.
- Address and resolve customer questions and concerns promptly, escalating unresolved issues to management as needed.
- Accurately receive, coordinate, and fulfill customer orders using Point of Sale (POS) and inventory tracking systems in compliance with company, local, and state regulations.
- Adapt to varying sales volumes, initiate continued learning, and maintain an engaging, clean, and well-stocked dispensary environment with a 'Customer First' focus.
- Meet and exceed daily sales metrics by following the customer experience selling cycle and offering tailored product suggestions to achieve individual and team sales targets.
- Assist management in ensuring all procedures align with regulatory and compliance standards.
- Contribute to fostering a positive, respectful work environment while encouraging curiosity and learning about cannabis.
- Perform additional duties as assigned by management to support dispensary operations.
Dispensary Technician
Ayr Wellness
11.2021 - 01.2022
- Provide expert knowledge, guidance, and personalized experiences to patients, explaining the potential benefits of Premium Cannabis products.
- Address and resolve patient questions and concerns promptly, escalating unresolved issues to management as needed.
- Oversee the patient intake process, ensuring proper submission of patient records and paperwork while maintaining confidentiality.
- Ensure accurate receipt, coordination, and fulfillment of patient orders using Point of Sale (POS) and inventory tracking systems in compliance with AYR Wellness and regulatory policies.
- Adapt to fluctuating sales volumes, remain engaged in ongoing learning, and contribute to maintaining a clean, well-stocked, and operational dispensary environment with a 'Patient First' focus.
- Follow strict compliance practices to prevent diversion of medical cannabis to unauthorized individuals.
- Assist in monitoring and processing floor stock, contributing to daily inventory counts.
Education
High School Diploma -
Harriton Shs
Bryn Mawr, PASkills
- Wurk HR Software
- Strategic Planning
- Alpine IQ
- Dutchie Point Of Sale
- Data Analytics
- Indica Online Point Of Sale
- Microsoft Office
- Apex Trading
- APIs
- Order Fulfillment
- Team Management
- POS
- E-Commerce
- Change Management
- MJ Freeway
- Google Suite
- Metrc
- Employee Evaluation
Certification
- Driver's License
- CRC
Timeline
Retail Lead
Insa, Inc.
10.2025 - Current
Kitchen Technician
Grön Confections
07.2025 - 10.2025
General Manager
Cheech and Chong's Dispensoria
10.2024 - 01.2025
General Manager
Ayr Wellness
02.2024 - 10.2024
General Manager
Field Supply
05.2023 - 02.2024
Assistant General Manager
Ayr Wellness
02.2023 - 05.2023
Sales Lead Supervisor
Ayr Wellness
10.2022 - 02.2023
Lead Dispensary Technician
Ayr Wellness
01.2022 - 10.2022
Dispensary Technician
Ayr Wellness
11.2021 - 01.2022
High School Diploma -
Harriton Shs