Austin Walters
Pittsburgh
Summary
Professional and detail-oriented customer service and operations professional with leadership experience across retail, food service, entertainment, and technical environments. Skilled in cash handling, customer account support, onboarding and training, documentation, team supervision, and service desk operations. Seeking opportunities in banking, payroll, human resources, customer support, reception, or office administration.
Resourceful Front End Associate known for high productivity and efficient task completion. Skilled in customer service, sales strategies, and inventory management. Excel in communication, teamwork, and adaptability to ensure smooth front-end operations and positive customer experiences.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Ride Operations Lead (Seasonal)
Kennywood
Pittsburgh
- Current
- Supervise ride operation teams while maintaining safety and operational standards
- Train and support ride operators for safety, compliance, and guest interaction
- Maintain operational logs, shift reports, and incident documentation
- Assist leadership with staffing coordination and daily operations
Ride Operations Trainer
Kennywood
Pittsburgh
- Current
- Trained and supervised ride operators for safety and operational efficiency
- Maintained accurate shift logs and incident reports
Software Engineering Assistant
Game Development Project
- Current
- Assist with character scripting, motion implementation, and sound effect integration
- Support development tasks and collaborative project workflows
Front End Associate
Walmart
Pittsburgh
01.2026 - 04.2026
- Processed customer transactions, returns, bill payments, and financial services
- Assisted customers with direct deposit setup, wire transfers, money services, and check cashing
- Operated self-checkout and service desk systems while resolving customer concerns
- Maintained accuracy in cash handling and payment processing procedures
Team Member
Dunkin'
Pittsburgh
11.2025 - 03.2026
- Worked across sandwich station, beverage service, drive-thru, and baking operations
- Delivered fast and accurate customer service in high-volume environments
- Maintained cleanliness, organization, and food safety compliance
Front End Supervisor
Ross Dress for Less
Pittsburgh
11.2025 - 02.2026
- Assisted with onboarding and training of new employees
- Supported front-end operations, cashier management, and customer service resolution
- Handled security procedures, loss prevention practices, and merchandise protection
- Performed keyholder responsibilities and supervised high-value merchandise areas
Crew Trainer
Panera Bread
Pittsburgh
08.2025 - 02.2026
- Trained and supported new employees during onboarding and daily operations
- Assisted with food preparation, cashiering, barista responsibilities, baking, and dish operations
- Maintained workflow efficiency and customer service standards
Shift Supervisor
KFC / Taco Bell
McKees Rocks
06.2023 - 04.2025
- Promoted through multiple leadership positions from Crew Member to Shift Supervisor
- Managed daily operations, supervised staff, and maintained service standards
- Handled cash management, shift documentation, and operational procedures
- Trained employees and delegated responsibilities to support efficient operations
Server
Denny's
Pittsburgh
05.2023 - 08.2024
- Provided customer-focused dining service in a fast-paced environment
- Processed payments and maintained order accuracy and organization
Host & To-Go Specialist
Burgatory Bar
McCandless
11.2022 - 02.2024
- Greeted and seated guests while managing reservations and takeout coordination
- Maintained professional customer interactions and payment accuracy
Education
High School Diploma -
PA Cyber Charter School
High School Diploma -
Urban Pathways Charter School
Pittsburgh, PA 08.2018 - 04.2023
Skills
- Customer Service & Client Relations
- Cash Handling & Financial Transactions
- Money Transfers & Payment Processing
- Payroll & Banking Knowledge
- Front Desk & Reception Support
- Microsoft Office & Google Workspace
- Team Leadership & Staff Training
- Documentation & Record Keeping
- Fast & Accurate Typing
- Problem Solving & Conflict Resolution
- Team leadership
Certification
- OSHA Certification
- Blood Handling & Bodily Fluids Certification
- IRoc Certification
Timeline
Front End Associate
Walmart
01.2026 - 04.2026
Team Member
Dunkin'
11.2025 - 03.2026
Front End Supervisor
Ross Dress for Less
11.2025 - 02.2026
Crew Trainer
Panera Bread
08.2025 - 02.2026
Shift Supervisor
KFC / Taco Bell
06.2023 - 04.2025
Server
Denny's
05.2023 - 08.2024
Host & To-Go Specialist
Burgatory Bar
11.2022 - 02.2024
High School Diploma -
Urban Pathways Charter School
08.2018 - 04.2023
Ride Operations Lead (Seasonal)
Kennywood
- Current
Ride Operations Trainer
Kennywood
- Current
Software Engineering Assistant
Game Development Project
- Current
High School Diploma -
PA Cyber Charter School