Austin (Lexi) Walls
Dawson
Summary
Results-driven and adaptable professional with a strong work ethic and a proven ability to thrive in fast-paced environments. Highly skilled in customer service, multitasking, and time management, consistently delivering exceptional results. Adept at working independently and quickly mastering new skills, with a track record of maintaining high-quality work under pressure. Known for a positive, customer-focused attitude and a commitment to creating memorable experiences. Strong interpersonal skills, with the ability to build rapport and collaborate effectively across teams and departments.
Overview
16
16
years of professional experience
Work History
Office Administrator
Central outreach wellness center
Washington
12.2024 - Current
- Managed office supplies and equipment inventory for optimal functionality.
- Coordinated scheduling and appointments for team members and executives.
- Maintained organized filing system for documents and records management.
- Coordinated medical insurance claims processing for multiple healthcare providers.
- Reviewed and verified patient insurance information for accuracy and completeness.
- Provided customer service support to internal staff members in regards to insurance verification procedures.
- Organized company events and meetings to foster team collaboration.
Materials Specialist /Senior Purchase Executive
General Dynamics
Bentleyville
11.2016 - 12.2024
- Reviewed and updated material records in inventory database.
- Maintained accurate stock levels of materials, components, and supplies.
- Received incoming shipments and verified against purchase order requirements.
- Monitored inventory levels to ensure availability for production needs.
- Analyzed raw material data to identify trends or issues with supply chain operations.
- Conducted cycle counts to verify accuracy of inventory data.
- Executed purchase orders for both direct and indirect materials according to approved budget guidelines.
- Conducted warehouse cycle counts and rotated stock.
- Operated forklifts, pallet jacks, hand trucks and dollies.
- Operated inventory logs and handheld computers to count and assess departmental supply needs.
- Kept organized and updated documentation for procurement department.
- Encouraged and improved cross-department internal communication.
- Maintained positive working relationship with fellow staff and management.
- Provided hands-on training and coaching for junior staff on office policies and regulations.
- Stored finished products in labeled cartons and recorded location.
Store Manager/Retail District Manager
Sprint
Connellsville
03.2015 - 12.2016
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
- Developed relationships with suppliers to negotiate better prices.
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Monitored employee performance and identified performance gaps for corrective action.
- Supervised sales strategy, training, team structure, and communication of regional sales program.
- Directed and coordinated products, services and sales activities.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Oversaw regional and local sales managers and staff.
Scheduling Coordinator/Senior Customer Service Representative
Alliance HealthCare Services
Atlanta
02.2013 - 03.2015
- Received and processed patient scheduling requests in a timely manner.
- Created and maintained accurate patient appointment records.
- Collaborated with physicians and other healthcare staff to ensure patients were scheduled for the appropriate services.
- Coordinated patient transportation needs prior to appointments.
- Verified insurance information for all new patients prior to scheduling visits.
- Resolved any scheduling conflicts or issues in an efficient manner.
- Assisted in maintaining practice policies related to patient scheduling processes and procedures.
- Provided support to clinical staff by answering questions regarding patient scheduling matters.
- Maintained a thorough understanding of medical terminology, as well as coding and billing requirements for various types of insurance plans.
- Communicated regularly with patients via phone, email, or text message regarding upcoming appointments or changes to existing ones.
- Utilized software systems such as Practice Fusion, Epic, Athena Health. for creating and managing patient schedules.
- Conducted regular follow-ups with patients who had missed their scheduled appointments to reschedule them at another time.
- Developed reports on monthly basis detailing appointment statistics such as no-shows, cancellations, wait times.
- Performed administrative tasks such as filing paperwork, preparing documents for meetings.
- Assisted in training new staff members on how to use the scheduling system effectively.
- Coordinated with other departments within the organization to facilitate smooth workflow between departments during peak hours of operation.
- Managed front office operations including greeting guests upon arrival and responding to general inquiries from callers.
- Ensured that all HIPAA regulations were adhered too when dealing with confidential patient information.
- Responded promptly and professionally to customer service inquiries through phone calls or emails.
- Engaged actively in team meetings and provided suggestions for improving operational efficiency within the department.
- Pulled patient charts for upcoming appointments.
- Gathered personal and insurance information from each patient.
- Completed registrations for laboratory work, surgical procedures and radiology.
- Updated patient information in databases and adhered to confidentiality requirements.
- Coordinated appointments with customers and staff members according to availability.
- Filed appointment documents and organized clerical supplies.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided prompt and courteous service to customers via phone, email, and chat.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Processed orders accurately and efficiently in accordance with company policies.
- Identified opportunities for process improvement within the customer service department.
- Collaborated with other departments to ensure customer satisfaction.
Personal Trainer
Anytime Fitness
Uniontown
12.2011 - 02.2013
- Developed personalized fitness programs for clients based on their individual goals and needs.
- Conducted assessments to evaluate clients' current physical condition, strength, flexibility, and body composition.
- Provided instructions in proper form, technique, and safety when performing exercises.
- Monitored progress of clients during workouts and provided feedback and encouragement.
- Created nutritional plans that support overall health goals of clients.
- Demonstrated various exercises with the use of free weights and machines.
- Educated clients about the benefits of regular exercise and healthy eating habits.
- Assisted clients in setting realistic short-term and long-term goals.
- Motivated clients to reach their personal best by providing positive reinforcement.
- Maintained records of client's performance data such as weight loss, muscle gain.
- Scheduled appointments with clients and communicated effectively with them via phone or email.
- Organized group classes for small groups or large groups depending on client's preferences.
- Provided instruction in string techniques to improve flexibility and reduce risk of injury.
- Explained principles of nutrition including basic dietary guidelines to help optimize results.
- Encouraged clients to take part in activities outside the gym to maintain a balanced lifestyle.
- Recommended products such as dietary supplements or heart rate monitors when necessary.
- Responded promptly to customer inquiries regarding services offered or upcoming events.
- Inspected equipment regularly to ensure it is safe and functioning properly.
- Researched new training methods, trends, equipment., to stay up-to-date on industry standards.
- Maintained a clean environment by wiping down equipment after each use by a client.
- Performed administrative duties such as billing customers or ordering supplies as needed.
- Demonstrated safe and proper exercise techniques to clients.
- Communicated with clients to determine goals and performed client assessments.
- Created personal training experiences for clients.
- Studied multiple programs to provide health education, wellness and fitness program development to clients.
- Led, instructed and motivated individuals during cardiovascular exercise, strength training and stretching activities.
- Built and established relationships with members and guests to help in pursuit of fitness goals.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Offered clients educational information and materials to help with preventive care, nutrition, body mechanics, fitness, stress management and ergonomics.
Assistant Store Manager
Vitamin World
Uniontown
12.2011 - 02.2013
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Coordinated with vendors to secure product availability at competitive prices.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Organized weekly meetings with department heads to review progress on key objectives.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained inventory by checking merchandise to determine levels.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Coached and developed store associates through formal and informal interactions.
Sales Associate
Cricket Wireless
Connellsville
02.2010 - 12.2011
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Organized stockroom shelves according to size, color or style.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
- Demonstrated product features and benefits for customers' needs.
- Upsold additional items based on customer interests and needs.
- Developed promotional strategies to increase sales volume.
- Tracked sales performance metrics to identify trends in the market place.
- Attended weekly team meetings to review performance goals and objectives.
- Scheduled shifts for fellow associates during peak traffic times.
- Suggested ideas for improving store operations and increasing profits.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Maintained cleanliness of store environment including floors, windows, displays.
- Collaborated with management teams to develop innovative marketing strategies.
- Analyzed customer feedback data to recommend improvements in service quality.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
Education
Associate of Science -
International Sports Science Association
Carpinteria, CA01-2012
High School Diploma -
Connellsville Area Hight School
Connellsville, PA06-2011
Skills
- Epic
- Ochin
- Supplies inventory
- SAMS-1E
- Excel
- Requisitions
- Mechanical testing
- Cost-reduction strategies
- Outlook
- SAP
- MS Excel
- Forecasting skills
- Pricing
- Materials identification
- Materials processing
- Data entry and management
- Medicare insurance regulations
- Insurance claims analysis
- Medical record security
- Marketing
- Sales management
- Financial records oversight
- Negotiation
- Policy administration
- Multitasking
- Cost Reduction
- Risk Management
- Sales strategy
- Customer Relations
- Schedule oversight
- Team building
- Talent Acquisition
- Time management abilities
- Customer Service
- Clerical Support
- Quality Assurance
- Microsoft Office usage
References
References available upon request.
Timeline
Office Administrator
Central outreach wellness center
12.2024 - Current
Materials Specialist /Senior Purchase Executive
General Dynamics
11.2016 - 12.2024
Store Manager/Retail District Manager
Sprint
03.2015 - 12.2016
Scheduling Coordinator/Senior Customer Service Representative
Alliance HealthCare Services
02.2013 - 03.2015
Personal Trainer
Anytime Fitness
12.2011 - 02.2013
Assistant Store Manager
Vitamin World
12.2011 - 02.2013
Sales Associate
Cricket Wireless
02.2010 - 12.2011
Associate of Science -
International Sports Science Association
High School Diploma -
Connellsville Area Hight School