Compassionate Medical Assistant with experience at St. Luke's University Health Network, excelling in patient care and medical records management. Proven ability to enhance workflows and maintain HIPAA compliance while demonstrating exceptional communication skills. Proficient in clinical documentation and vital sign monitoring, ensuring high-quality support for patients and healthcare teams.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Medical Assistant
St Lukes University Health Network
Bethlehem
05.2023 - Current
Prepared laboratory specimens for analysis and organized lab results for review by the physician.
Prepared treatment rooms for patient examinations.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Incorporated outside records into charts
Documented notes during patient visits.
Collected, labeled and stored laboratory specimens properly prior to testing.
Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Cleaned and maintained medical equipment following procedures and standards.
Contacted pharmacies to submit and refill patients' prescriptions.
Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Responded to patient callbacks and phone-in prescription refill requests.
Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Provided assistance to medical staff in performing minor surgical procedures.
Scheduled appointments for patients via phone and in person.
Prioritized and organized tasks to efficiently accomplish service goals.
Ensured all required forms were properly filled out for FMLA, short-term, and long-term disability.
Handle incoming and outgoing faxes.
Conduct thorough medication reviews with patients for accuracy.
Medical Records Coordinator
ProMedica SNF
Bethlehem
05.2021 - 05.2023
Ensures protected and confidentiality of medical records of patients from admission until discharge
Assembles, collects and protects medical records of patients in the facility
Completes medical record requests as directed by legal department
Works closely with nursing department to ensure medical record accuracy
Daily use of Excel, Word, Google Chrome and Internet Explorer
CNA
Ascend Hospice
Lansdale
09.2019 - 01.2022
Assistance with patients in end of life care
Provides support to patients and families
Worked closely with multiple nursing agencies for coordination of patient care
CNA
Moravian Village Of Bethlehem
Bethlehem
03.2019 - 01.2022
Actively strives to keeps open lines of communication between multiple health care professionals, residents and resident's families, to ensure proper and compassionate care for patients
Performs resident bathing, feeding, dressing and grooming
Communicates with patients about their immediate health concerns
Admissions Coordinator
Heartland Home Health Care and Hospice
Nazareth
06.2017 - 09.2019
Identifies barriers and solves customer service issues through partnership with clinical and operations teams
Maintains thorough knowledge of agency products and services, acuity capabilities and referral relationships
Continues maintenance of current account information for existing referral sources and their individual preferences
Generates information for reports to track statistics and trends for Sales Administrators and Director of Professional Services upon request
Assists in continued contact with referral sources and families/patients
Manage and build strong working referral relationships based upon continuous communication
Educates staff and referral sources about intake processes
Unit Secretary
HCR Manor Care
Easton
01.2001 - 01.2016
Transcribe and review doctor orders
Accurately charting patient progress and current status
Filing duties
Schedules patient appointments
Assists in medical record keeping
Close charts of discharged patients
Managed incoming calls and directed to appropriate department
Education
PA License in Cosmotology - Cosmetology
Morgan County Community College
Colorado
01.2013
High School Diploma -
Metro Beauty Academy
Allentown, PA
06.1997
Freedom High School
Bethlehem, PA
Some College (No Degree) - General Studies
Northampton Community College
Bethlehem, PA
Skills
Home Health
Skilled
Rehab
Nursing Home
Microsoft Word
Microsoft Excel
Customer Service
Written communication
Efficient Task Management
Communicating with patient families
Medical records management
Specimen labeling
Vital signs and examinations
Clinical documentation
Medical terminology
Prescription management
Patient scheduling
HIPAA compliance
Medical supply inventory
Attention to detail
Medical transcription
Professional bedside manner
Vital sign monitoring
Patient assessments
Sterilization techniques
Certification
Certified Nursing Assistant
Languages
English
Professional
Timeline
Medical Assistant
St Lukes University Health Network
05.2023 - Current
Medical Records Coordinator
ProMedica SNF
05.2021 - 05.2023
CNA
Ascend Hospice
09.2019 - 01.2022
CNA
Moravian Village Of Bethlehem
03.2019 - 01.2022
Admissions Coordinator
Heartland Home Health Care and Hospice
06.2017 - 09.2019
Unit Secretary
HCR Manor Care
01.2001 - 01.2016
PA License in Cosmotology - Cosmetology
Morgan County Community College
High School Diploma -
Metro Beauty Academy
Freedom High School
Some College (No Degree) - General Studies
Northampton Community College
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