Ava Corcoran

• Promoted from Caller to Manager within Bloomsburg University Foundation Call Center.

Caller Experience (August 2023- August 2024) :

• Conducted 80-100+ outbound calls per shift to alumni, parents, friends, and staff to collect donations for the University.
• Built and maintained rapports with prospects and donors to strengthen long-term relationships.
• Communicated campaign goals and responded to donor questions using clear, persuasive communication skills.
• Processed secure donation and pledge payments over the phone with professionalism and accuracy.
• Contributed to meeting nightly performance goals goals including; individual, room, and superstar fundraising targets.

Manager Experience (August 2024- Present) :

• Supervise and support a team of 20+ student callers and interns daily.
• Set, communicate, and reinforce performance expectations, including individual, room, and superstar goals.
• Manage call center operations, including connecting VOIP lines and assigning callers to correct calling groups prior to each shift.
• Track and update donor and call activity using CRM systems during shifts to ensure accurate records.
• Train new callers on scripts, systems, and donor strategies.
• Generate end of shift performance reports using internal systems, then organized and enhanced data in Excel for analysis and submission to leadership.

• Delivered exceptional customer service to enhance guest satisfaction and retention.
• Managed multiple tables efficiently, ensuring timely order processing and food delivery.
• Collaborated with kitchen staff to coordinate orders and address special requests.
• Trained new servers on menu offerings, service protocols, and best practices.
• Used POS systems to ensure accuracy and efficiency

• Processed customer transactions efficiently using point-of-sale systems.
• Assisted customers with product inquiries and provided exceptional service.
• Maintained accurate cash drawers, ensuring proper handling of cash and credit transactions.
• Trained new staff on operational procedures and customer service standards.
• Monitored inventory levels, restocked shelves, and organized displays effectively.
• Greeted customers entering store and responded promptly to customer needs.