Ava Fortner
Easton,PA
Summary
Enthusiastic and creative individual with solid understanding of individual development. Possesses excellent communication and interpersonal skills and connects with guests from diverse backgrounds.
Skilled in effective communication and persuasive techniques. Proven ability to engage potential donors and build rapport, ensuring high success rates. Strong focus on teamwork and adaptability. Reliable and flexible to achieve results in collaborative environment.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Skilled in managing multiple tasks, handling guest inquiries, and maintaining a clean workspace. Performs tasks with positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
Work History
Educator
Lululemon
11.2024 - Current
- Developing and implementing differentiated strategies for accepting of diversity, ensuring individualized attention and catering towards guest
- Informing guests of exercise tasks that are catered towards the products being sold
- Promoted a healthy and active lifestyle in order to promote sales
- Regular training on inclusion and diversity
- Being able to generate educated answers guests may have on proper exercising when shopping for products for those activities
Server
The View at Morgan Hill
04.2024 - Current
- Monitored dining room for cleanliness and proper set-up at all times.
- Collaborated with other restaurant staff members to ensure efficient operations.
- Handled money transactions accurately while following company procedures.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Took orders from customers accurately and in a timely manner.
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Greeted guests and provided menus.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Addressed complaints to kitchen staff and served replacement items.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Stocked service areas with supplies during slow periods.
Phonathon Caller
Moravian College
11.2023 - 10.2024
- Collaborated with team members to identify best practices for successful calling campaigns.
- Monitored daily performance metrics such as average pledge amount or total number of contacts made.
- Conducted outbound calls to potential donors and alumni to solicit donations for organization.
- Provided information about donation opportunities, upcoming events, and other related topics.
- Answered incoming calls from donors with questions or concerns regarding their donations.
- Followed up with existing donors via email or postcards after each call to thank them for their support.
- Handled customer service inquiries on phone, providing solutions to any issues that arose during calls.
- Utilized scripts provided by team leaders to ensure consistent messaging.
Server
La Kang
06.2021 - 08.2023
- Assisted in training new servers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Collaborated with other restaurant staff members to ensure efficient operations.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Responded efficiently to guest inquiries and complaints in professional manner.
- Greeted guests.
- Performed opening and closing duties.
- Upheld high standards of sanitation in accordance with health department regulations.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Delivered food orders promptly and courteously.
- Took orders from customers accurately and in timely manner.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Addressed complaints to kitchen staff and served replacement items.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Trained new employees to perform duties.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Stocked service areas with supplies during slow periods.
Education
Bachelor of Arts - Public Health
Moravian University
Bethlehem, PA05-2026
High School Diploma -
Lehigh Valley Charter High School For The Arts
Bethlehem, PA06-2022
Skills
- Problem-solving
- Team collaboration
- Relationship building
- Call center experience
- Script reading
- Building rapport
- Record preparation
- Customer service
- Hospitality service expertise
- Cleanliness standards
- Wellness promotion
- Data collection and analysis
Timeline
Educator
Lululemon
11.2024 - Current
Server
The View at Morgan Hill
04.2024 - Current
Phonathon Caller
Moravian College
11.2023 - 10.2024
Server
La Kang
06.2021 - 08.2023
Bachelor of Arts - Public Health
Moravian University
High School Diploma -
Lehigh Valley Charter High School For The Arts
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