Ava Freidly-Washington
Millersville
Summary
Highly motivated to be dependable and make sure that customers are satisfied. With two years of experience in food service, two years of as a volunteer, and 7 months in retail, teamwork, communication, time management, and leadership skills were acquired. In high school, experience in sports and successfully leading teams as a captain has also helped to learn how to lead others to succeed in the workplace as well.
Overview
4
4
years of professional experience
Work History
Brand Ambassador
Aerie By American Eagle
Lancaster
08.2024 - Current
- Communicated regularly with team members regarding progress updates on projects.
- Conducted product demonstrations to explain details, highlight features and show use.
- Increased sales and brand awareness through face-to-face marketing.
- Distributed flyers, brochures, and other materials at promotional events.
- Trained new brand ambassadors, sharing best practices and brand values.
- Taught customers how to personalize experiences with products and obtain maximum benefit.
- Conversed with customers to share information about products and services.
Crew Member
McDonald's
Willow Street
07.2022 - 07.2024
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Maintained an organized work area to ensure efficient operations.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Adhered to health department regulations regarding food handling procedures.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Resolved customer complaints in a professional manner.
- Served food quickly for positive guest experiences.
- Wiped down tables and equipment, swept and refilled stock.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
Volunteer
Civitas
09.2021 - 05.2024
- Assisted with fundraising efforts, including event planning and donor outreach.
- Collaborated with other volunteers to create a positive work environment.
- Cleaned parks and highways for a cleaner environment
- Attended weekly meetings to discuss progress and future initiatives.
- Read to kids and provided them with activities to feel more included and cared for at school.
- Played games with the elderly to provide them with company.
Volunteer
LOFT Community Services
Lancaster
11.2022 - 12.2023
- Assisted with fundraising efforts, including event planning and donor outreach.
- Organized supplies
- Collaborated with other volunteers to create a positive work environment.
- Participated in team-building exercises to strengthen relationships among volunteers.
- Donated food products for the misfortunate.
- Attended weekly meetings to discuss progress and future initiatives.
- Helped with prep, set up, and breakdown of community and public events.
- Developed and implemented fundraising approaches to raise money for cause.
- Promoted community resources through printed marketing material, email newsletters and social media campaigns.
Education
High School Diploma -
Penn Manor High School
Millersville, PA05-2024
Skills
- Customer Engagement
- Food Running
- Customer Service
- Beverage Preparation
- Inventory Restocking
- Valid Driver's License
- Clear Communication
- Heavy Lifting
- Time Management
- Problem-Solving
- Crew Leadership
Timeline
Brand Ambassador
Aerie By American Eagle
08.2024 - Current
Volunteer
LOFT Community Services
11.2022 - 12.2023
Crew Member
McDonald's
07.2022 - 07.2024
Volunteer
Civitas
09.2021 - 05.2024
High School Diploma -
Penn Manor High School