Ava Monks
Student
Easton
Summary
Experienced in customer service, with a strong ability to handle fast-paced environments and multitask effectively. Skilled in communication and problem-solving, making sure customers have a smooth and positive experience. Proven ability to improve workflow, enhance team efficiency, and adapt to challenges quickly. Known for staying organized, paying attention to detail, and working well under pressure. As a freshman at Penn State majoring in Criminology, I am excited to apply my academic knowledge and passion for the field in a law-related setting.
Overview
3
3
years of professional experience
4053
4053
years of post-secondary education
Work History
Waitress, Hostess, Busser
La Kang Thai French Cuisine
06.2023 - Current
- Addressed customer concerns promptly, and escalated issues when needed.
- Processed payments accurately for both dine-in and take-out orders.
- Scheduled reservations and coordinated seating for large groups.
- Monitored the dining area to manage wait times and server availability.
- Communicated customer feedback and concerns to the kitchen staff.
- Handled cash, credit transactions, and receipts with accuracy.
- Bussed tables, cleared dishes, and reset dining areas for new guests.
- Delivered food and drinks from the kitchen to tables efficiently.
- Organized and packaged take-out orders based on customer requests.
- Maintained up-to-date knowledge of menu items, ingredients, and preparation methods.
- Performed basic math for billing customers.
Food Service Worker
Sam's Bagels & Deli
09.2022 - 02.2023
- Prepared bagels, deli sandwiches, breakfast sandwiches, and other food items for customers.
- Monitored inventory to keep adequate stock of food items and supplies.
- Took, assembled, and served both in-house and take-out orders.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
Education
Bachelor of Arts - Criminology
The Pennsylvania State University
High School Diploma -
Easton Area High School
Skills
Time management and organization
Customer service
Dining area maintenance
Safe food handling
Order taking
Greeting guests
High volume dining
Cash handling
Upselling techniques
Payment processing
Sales techniques
Timeline
Waitress, Hostess, Busser
La Kang Thai French Cuisine
06.2023 - Current
Food Service Worker
Sam's Bagels & Deli
09.2022 - 02.2023
Bachelor of Arts - Criminology
The Pennsylvania State University
High School Diploma -
Easton Area High School
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