Ava Osada
Philadelphia
Summary
Customer-focused Director of Catering with many years of progressive experience exceeding customer catering needs and boosting sales revenue. Committed to delivering best food services with constant focus on budget and bottom line. People-person with proven sales, relationship-building, leadership, and decision-making skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Director of Catering
Chick-fil-A
Philadelphia
11.2015 - Current
- Grew business through outside catering sales, executed food deliveries to perfection and devised and implemented marketing and promotional campaigns.
- Resolved problems or concerns to satisfaction of involved parties.
- Utilized technology to streamline catering operations, implementing software for scheduling, customer management, and inventory control.
Manager
Chick-fil-A
Philadelphia
11.2015 - Current
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Proposed or approved modifications to project plans.
- Implemented process improvements, resultingin an increase in operational efficiency.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Answered phone calls to assist customers with questions and orders.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Delegated work to staff, setting priorities and goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
High School Diploma -
Arts Academy At Benjamin Rush
Philadelphia, PA06-2018
Some College (No Degree) - Forensic Science
Pennsylvania State University
University Park, PASkills
- Catering management
- Event planning
- Food safety
- Inventory management
- Customer relationship management
- Team leadership
- Operational efficiency
- Performance coaching
- Quality assurance
- Communication
- Organizational skills
- Problem-solving aptitude
Languages
English
Native/ Bilingual
Spanish
Limited
Certification
- Servsafe Certified
Affiliations
- Foreign Language
- Music
- Volunteering
- Reading
- Cooking
- Gaming
References
References available upon request.
Timeline
Director of Catering
Chick-fil-A
11.2015 - Current
Manager
Chick-fil-A
11.2015 - Current
High School Diploma -
Arts Academy At Benjamin Rush
Some College (No Degree) - Forensic Science
Pennsylvania State University