Ava Scarborough
Philadelphia
Summary
Child care has always been my passion. I am skilled in child supervision and CPR, I excelled at Liberty Learning Center II by fostering a healthy, engaging environment for children, enhancing their learning and development. Demonstrated patience and empathy, ensuring safety and building strong family relationships. Achieved a notable increase in parent satisfaction through effective communication and innovative activity planning.
Overview
5
5
years of professional experience
Work History
Childcare Provider
Liberty Learning Center II
02.2023 - 12.2024
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
- Responded to inquiries from parents and guardians.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Assisted in potty training and other daily hygiene activities to support child development.
- Monitored children's activities to verify safety and wellbeing.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
- Introduced children to educational games and activities to boost learning.
- Improved language development through engaging storytelling sessions and age-appropriate book readings.
- Assisted children in developing fine motor skills through play-based learning activities such as puzzles and stacking blocks.
- Facilitated nap time routines for toddlers to ensure adequate rest periods throughout the day for optimal growth and development.
Babysitter
Family Friend
04.2020 - 12.2021
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
Customer Service Representative
ShopRite
02.2021 - 08.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Northeast High School
Philadelphia, PA06.2022
Skills
- Patience and empathy
- Child supervision
- CPR training
- Childcare
- Age-appropriate activities
- Housekeeping abilities
Timeline
Childcare Provider
Liberty Learning Center II
02.2023 - 12.2024
Customer Service Representative
ShopRite
02.2021 - 08.2021
Babysitter
Family Friend
04.2020 - 12.2021
Northeast High School
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