Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ava Spruell

Delta

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

2
2
years of professional experience

Work History

Head Hostess

Red Lobster Restaurant
White Marsh
11.2024 - Current
  • Anticipated potential problems and took appropriate action to prevent them from occurring.
  • Ensured that the dining room was always clean, organized, and presentable.
  • Provided excellent customer service to ensure guest satisfaction.
  • Assisted with seating arrangements for large groups and special occasions.
  • Greeted guests upon arrival and escorted them to their tables.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Handled guest complaints and promoted positive dining experience for restaurant customers by maintaining pleasant attitude in situations.

Crew Member

AMC Theaters
White Marsh
08.2024 - 05.2025
  • Monitored guests during movie screenings to ensure that everyone was following theater policies.
  • Greeted customers and provided them with information about movie showtimes.
  • Assisted customers in selecting films, snacks, and merchandise.
  • Maintained inventory of concession items such as popcorn, candy, and beverages.
  • Restocked concession stands with food, drinks, napkins, and utensils throughout each shift.
  • Conducted ticket checks and crowd control during peak times to ensure a smooth flow of guests.
  • Maintained cleanliness concession stand by refilling condiments, sanitizing cooking equipment and wiping down glass display cases.

Team Lead

Chicfila
Middle River
01.2023 - 11.2024
  • Trained new staff in relevant processes and procedures.
  • Ensured compliance with industry standards and regulations.
  • Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
  • Motivated staff through positive reinforcement techniques.
  • Delegated daily tasks to team members to optimize group productivity.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.

Education

High School Diploma -

Kenwood High School
Baltimore, MD
06-2023

Skills

  • Customer service
  • Seating arrangements
  • Conflict resolution
  • Guest management
  • Dining room organization
  • Team building

Accomplishments

  • Honor roll
  • Early graduate

Timeline

Head Hostess

Red Lobster Restaurant
11.2024 - Current

Crew Member

AMC Theaters
08.2024 - 05.2025

Team Lead

Chicfila
01.2023 - 11.2024

High School Diploma -

Kenwood High School

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Ava Spruell