Dynamic customer service professional with a strong fashion sense and proven ability to enhance the shopping experience at Journeys Shoe Store. Skilled in consultative sales and relationship building, I consistently exceeded sales targets while fostering repeat business through personalized service and effective communication. Adaptable and reliable, I thrive in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Shoe Sales Associate
Journeys Shoe Store
02.2025 - Current
Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
Developed rapport with repeat customers, remembering names and preferences to provide tailored shopping experiences each visit.
Improved overall store appearance through diligent upkeep of shelves, display tables, and fitting areas during shifts.
Assisted customers in locating desired items promptly, minimizing wait times for optimal shopping experiences.
Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
Handled cash register transactions efficiently, ensuring accurate payment processing while maintaining a friendly demeanor towards customers.
Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits and suggested items to match needs.
Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Conducted regular price checks, keeping customers informed of current promotions and discounts available.
Operated cash register to process payments and provided receipts to establish proof of transaction.
Examined merchandise and took accurate inventory to prevent inventory stockouts and reduce risks of loss.
Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
Participated in ongoing product training sessions to stay well-informed about new footwear arrivals and upcoming releases from popular brands.
Frozen Yogurt Shop Worker
SweetFrog Premium Frozen Yogurt
06.2024 - 09.2024
Operated cash register accurately, ensuring correct change was given to customers while maintaining a balanced drawer.
Maintained a clean and welcoming environment for patrons through regular cleaning and organization tasks.
Boosted sales by upselling toppings, promoting limited-time offers, and suggesting popular flavor combinations.
Expanded repeat business by building rapport with customers through friendly interactions and personalized recommendations.
Enhanced customer satisfaction by providing efficient and friendly service at the frozen yogurt shop.
Ensured food safety standards were met by regularly sanitizing workstations and equipment.
Actively participated in staff meetings, contributing ideas for improvements in operations or customer experience.
Maintained up-to-date knowledge of industry trends to stay competitive within the frozen yogurt market.
Trained new employees on store procedures, ensuring consistency across all team members'' performance levels.
Provided exceptional customer service, addressing concerns and answering questions with patience and professionalism.
Resolved customer complaints with professionalism, working towards solutions that satisfied both parties involved.
Handled high-pressure situations calmly during peak hours, maintaining excellent customer service despite increased stress levels.
Assisted in inventory management to ensure adequate stock levels and minimize waste.
Developed strong product knowledge to assist customers in making informed decisions about their frozen yogurt choices.
Prepared fresh ingredients daily for toppings bar, ensuring quality and variety for customers.
Contributed to team success by effectively collaborating with coworkers during peak hours.
Customer Service Representative
Duck Donuts
11.2023 - 04.2024
Handled and resolved complaints quickly, ensuring high-quality service.
Established and maintained client rapport by utilizing quality customer service.
Evaluated data to identify trends and determine customer service needs.
Provided excellent customer service, fostering repeat business from satisfied patrons.
Maintained in-store presence to provide excellent customer service.
Increased revenue through effective customer service and inventory management.
Answered client queries and complaints to provide strong customer service.
Collaborated with customer service personnel to optimize outbound efforts.