AYANNA BAKER
Norristown
Summary
Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures.
Overview
9
9
years of professional experience
Work History
Assistant Community Manager
GREYSTAR
09.2023 - Current
- Enhanced tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Assisted in reducing vacancy rates through effective marketing strategies and community outreach efforts.
- Streamlined rent collection processes, resulting in improved on-time payments and reduced delinquencies.
- Organized community events to foster relationships among residents and promote a sense of belonging.
- Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
Leasing Consultant
BERGER COMMUNITY
11.2019 - 09.2022
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
- Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
Front Office Manager
THE HAMPTON INN
09.2018 - 11.2019
- Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Implemented staff training programs, improving employee performance and team cohesion.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
Front Office Supervisor
THE HAMPTON INN
07.2015 - 09.2018
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Coordinated with housekeeping staff to ensure rooms were ready for incoming guests in a timely manner.
- Monitored inventory levels of office supplies, placing orders as needed to avoid shortages or delays in daily tasks.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
Education
Real-estate Academy
Keller Williams
Langhorne, PA06.2024
High School Diploma -
Honickman Learning Center Tech
Philadelphia, PA06.2008
Skills
- Microsoft Office Proficient
- Yardi
- Rent Cafe
- CRM/ OneSite
- LRO
Timeline
Assistant Community Manager
GREYSTAR
09.2023 - Current
Leasing Consultant
BERGER COMMUNITY
11.2019 - 09.2022
Front Office Manager
THE HAMPTON INN
09.2018 - 11.2019
Front Office Supervisor
THE HAMPTON INN
07.2015 - 09.2018
Real-estate Academy
Keller Williams
High School Diploma -
Honickman Learning Center Tech
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