Ayanna Ransome
Norristown
Summary
Dynamic Team Leader with expertise in team building, employee training, and operational efficiency. Proven track record of enhancing customer satisfaction and mentoring staff to achieve service excellence.
Overview
7
7
years of professional experience
Work History
Team Leader
Wendys Restaurant
Bala
05.2023 - 11.2025
- Trained and mentored new team members on service standards.
- Coordinated team schedules to optimize shift coverage and efficiency.
- Supervised daily operations to ensure smooth restaurant functioning.
- Implemented operational improvements to streamline service processes.
- Managed inventory levels to maintain stock for busy shifts.
- Ensured compliance with food safety regulations and quality standards.
- Resolved customer complaints to enhance dining experience and satisfaction.
Crew Member Team Leader
McDonald's Restaurant
Philadelphia
01.2019 - 05.2023
- Trained new crew members on procedures and customer service expectations.
- Coordinated team workflows during peak hours to maintain efficiency.
- Supervised daily operations and ensured adherence to food safety standards.
- Resolved customer complaints effectively to enhance dining experience.
- Assisted management with inventory control and stock replenishment tasks.
- Maintained cleanliness of the dining area and kitchen spaces regularly.
- Participated in team meetings to discuss improvements and operational challenges.
Education
High School Diploma -
Lakeside Girls Academy
North Wales06-2019
Skills
- Food safety compliance
- Inventory management
- Operational efficiency
- Employee training
- Mentorship facilitation
- Team building
- Performance evaluation
- Customer satisfaction
- Effective communication
- Verbal and written communication
- Time management
- Leadership skills
- Problem solving
- Teamwork and collaboration
- Client support
- Safety
Timeline
Team Leader
Wendys Restaurant
05.2023 - 11.2025
Crew Member Team Leader
McDonald's Restaurant
01.2019 - 05.2023
High School Diploma -
Lakeside Girls Academy