Ayanna Smith
Philadelphia
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Group Facilitator (K–8)
Congreso de Latinos Unidos
01.2024 - Current
- Develops and implements lesson plans aligned with program goals in Creative Arts, STEM, and Health to support educational development
- Tracks individual student progress using internal data systems and prepares documentation for program reporting and evaluation
- Provides one-on-one and small-group academic assistance, helping students meet learning benchmarks
- Manages classroom behavior and utilizes de-escalation techniques to resolve conflicts non-violently
- Recommends behavioral or instructional accommodations for students to meet individual learning needs
- Serves as a liaison between students, school staff, and program coordinators to ensure clear communication and support
Customer Support Specialist-Remote
Beauty2Go
06.2023 - 02.2024
- Company Overview: Start-Up
- Screens, responds to, and resolves customer service inquiries via phone, email, and chat, supporting 50+ clients weekly
- Provides in-depth product knowledge and guidance to customers, acting as a first-line resource for service troubleshooting
- Collaborates with marketing to align messaging with customer pain points and enhance outreach effectiveness
- Supports applicant intake and onboarding procedures, ensuring proper documentation and seamless service experiences
- Assisted customers with product inquiries and order issues.
- Utilized CRM software to track customer interactions and resolve concerns.
Professional Soccer Player – Defender
Atlético Trujillo
01.2023 - 07.2023
- Company Overview: Peru
- Awarded Best Defender and selected to LaLiga’s Ideal 11 roster for athletic excellence and leadership on the field
- Adapted to Spanish-speaking professional environment, demonstrating flexibility and cross-cultural communication skills
- Mentored teammates in English and tactical understanding, supporting personal development and team performance
- Conducted team workshops and additional training sessions to improve player cohesion and skill levels
- Peru
Territory Manager / Account Manager
Mohawk Industries
09.2018 - 12.2022
- Facilitated in-person presentations and training for retail staff across the territory, educating on services, tools, and offerings
- Generated new business through proactive outreach and follow-up, contributing to a 20% increase in quarterly sales
- Resolved escalated client concerns by collaborating with internal departments, often acting as the liaison to operations and logistics
- Maintained up-to-date records of all customer interactions, product inventory, and performance metrics using CRM platforms
- Routinely advised clients on service options, benefits, pricing, and onboarding procedures, mirroring HR consultative support
Education
Bachelor of Arts - Mass Communication / Public Relations & Advertising
Delaware State University
Skills
- Interpersonal & Cross-Cultural Communication
- Conflict Resolution & Mediation
- Microsoft Office Suite
- Organizing, Planning & Scheduling
- Public Speaking & Presentation
- Bilingual – English & Spanish
- Client/Customer Relationship Management
- Analytical Thinking & Data Interpretation
- Conflict resolution
- CRM software usage
- Product knowledge
Websites
Timeline
Group Facilitator (K–8)
Congreso de Latinos Unidos
01.2024 - Current
Customer Support Specialist-Remote
Beauty2Go
06.2023 - 02.2024
Professional Soccer Player – Defender
Atlético Trujillo
01.2023 - 07.2023
Territory Manager / Account Manager
Mohawk Industries
09.2018 - 12.2022
Bachelor of Arts - Mass Communication / Public Relations & Advertising
Delaware State University