Ayanna Sutherland
Philadelphia
Summary
Safety-focused equipment operations professional with strong construction background and expert understanding of site workflows. Learns equipment in detail to operate each without error or incident. Consistently stays on top of demanding schedules. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Hard working, reliable and detail- oriented individual who works well individually or as a member of a team. Respectful, friendly, enjoys diverse people, outgoing and can inspire others. Employee who takes every initiative at every opportunity to help the company succeed.
Overview
24
24
years of professional experience
Work History
CDL Heavy Equipment Operator
Philadelphia Water Department
Philadelphia
02.2016 - Current
- Clean sanitary sewer inlets mains
- Cleaning, repairing, clearing
- Maintaining, servicing and operating, water and sewerage green infrastructure
- Experience in municipal water/ wastewater/stormwater infrastructure
- Calibrate the machine before the production begins.
- Monitor and control the machine performance and settings.
- Regularly conduct tests of the machine’s performance and operating capacity.
- Inspect machinery with appropriate tools
- Ensures proper care in the use and maintenance of equipment and supplies; promotes continuous improvement of workplace safety and environmental practices.
Customer Service Representative
Cardinal Health
Malvern
01.2002 - 01.2005
- Resolved customer complaints through effective communication and problem-solving.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Contacted customers about potential service upgrades.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Resolved customer complaints promptly and efficiently.
Education
Construction Management Certificate -
Auto CAD Certificate -
Surveying/ Geomatics -
ACT 235 Certificate -
CDL B -
Skills
- Safety Procedures
- Interpreting Maps and Instructions
- Concentration
- Team Collaboration
- Good Judgement
- Safety Compliance
- Pre-Operational Equipment Inspections
- Teamwork and Collaboration
- Project Management
- Budget Planning
- Communication
- Problem-solving
- Drainage systems
- Sanitary sewer cleaning
References
Available upon request.
Leadership Experience
- Positive, willing to learn, patient, determined and a team player who has integrity
- Very autonomous and can work well with little to no supervision
- A hard worker, set high standards for myself, and possess exceptional customer service skills
Timeline
CDL Heavy Equipment Operator
Philadelphia Water Department
02.2016 - Current
Customer Service Representative
Cardinal Health
01.2002 - 01.2005