Aziz Bouhlal
East Stroudsburg
Summary
Dynamic and results-driven professional with extensive experience at Hilton Garden Hotel, excelling in customer service and reservation management. Proven ability to enhance guest satisfaction through effective communication and crisis management. Adept at multitasking and team coordination, ensuring seamless operations and memorable experiences for all guests.
Overview
8
8
years of professional experience
Work History
Concierge Agent
Hilton Garden Hotel
Casablanca
02.2022 - 12.2024
- Greeted guests upon arrival, providing a friendly and professional welcome.
- Delivered detailed information about hotel services, amenities, and local attractions.
- Managed reservations and updated guest information in the system.
- Processed check-ins and check-outs smoothly, ensuring a seamless guest experience.
- Handled payments, processed transactions, and issued receipts.
- Coordinated with housekeeping and maintenance for room readiness and guest satisfaction.
- Managed phone calls, redirected inquiries, and responded to guest needs.
- Maintained confidentiality while updating guest records.
- Monitored hotel security, issued room keys, and ensured proper check-in procedures.
- Assisted with administrative tasks, including preparing reports and managing mail.
Admin Assist/Concierge Agent
Majestic Hotel
Casablanca
02.2021 - 01.2022
- Created a welcoming atmosphere for guests, providing information about hotel services and amenities.
- Managed check-ins and check-outs in a timely and professional manner.
- Handled guest inquiries, reservations, and billing with attention to detail.
- Ensured room allocation based on guest preferences and availability.
- Coordinated with housekeeping and other departments to enhance the guest experience.
Travel Agent
Premisee Voyage
Casablanca
01.2017 - 02.2021
- Identified client travel preferences and recommended suitable vacation packages.
- Organized domestic and international trips, including booking flights, accommodations, and activities.
- Provided travel itineraries and detailed information on destinations, visa requirements, and local attractions.
- Coordinated transportation and arranged special services for clients.
- Managed payments for travel bookings and maintained accurate financial records.
Education
Bachelor of Science - Hotel Management
Leaders Training Center
Casablanca, Morocco01.2014
Some College (No Degree) - General Studies
Omar Ibn Khattab
Casablanca, Morocco01-2011
Skills
- Customer Service
- Reservation & Billing Management
- Multitasking
- Team Coordination
- Crisis Management
- Communication
- Adaptability
- Problem-Solving
- Time Management
- Leadership
- Guest relations
- Reservation management
- Payment processing
- Room allocation
- Information dissemination
- Security monitoring
- Administrative support
- Communication skills
Accomplishments
- Champion of Morocco in Muay Thai
- 2008
- 2009
- 2011
- 2014
- 2015
- 2016
- African Champion in Muay Thai, 2012
Languages
- Arabic, Native
- French, Fluent
- English, Fluent
Personal Information
Driving License: B/A/C/D
Languages
English
Professional
French
Professional
Arabic
Professional
Timeline
Concierge Agent
Hilton Garden Hotel
02.2022 - 12.2024
Admin Assist/Concierge Agent
Majestic Hotel
02.2021 - 01.2022
Travel Agent
Premisee Voyage
01.2017 - 02.2021
Bachelor of Science - Hotel Management
Leaders Training Center
Some College (No Degree) - General Studies
Omar Ibn Khattab
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