Angel Acevedo
Tobyhanna
Summary
Dynamic and adaptable professional with extensive experience at Mount Airy Casino And Resort, excelling in game rules compliance and customer service. Proven ability to monitor patrons effectively while maintaining a safe and enjoyable gaming environment. Recognized for exceptional cash handling skills and a commitment to team collaboration, ensuring smooth operations in high-pressure situations.
Overview
4
4
years of professional experience
Work History
Table Games Dealer
Mount Airy Casino And Resort
Tobyhanna
11.2023 - Current
- Maintained knowledge of game rules and regulations to ensure compliance with gaming laws.
- Monitored patrons for signs of cheating or disruptive behavior.
- Cashed in chips for players who wished to leave the table game area.
- Collected losing bets and paid out winnings promptly and accurately.
- Provided friendly customer service to guests at the casino table games area.
- Communicated effectively with other members of the table games staff team.
- Explained rules, took bets and delivered payouts to facilitate movement of games.
- Adhered to established policies and procedures while dealing at tables.
- Verified patron identification to confirm legal age for gambling activities.
- Assisted new players with understanding game rules and procedures.
Cashier
Onvo
Tobyhanna
03.2023 - 11.2023
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Learned roles of other departments to provide coverage and keep store operational.
- Counted and balanced cashier drawers.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Resolved customer complaints professionally in accordance with company policy.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Balanced daily transactions on a computerized point-of-sale system.
- Answered phone calls to assist customers with questions and orders.
- Answered customer questions and provided store information.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Order Filler
Walmart
Tobyhanna
01.2021 - 03.2021
- Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
- Checked incoming goods against purchase orders to ensure quality assurance.
- Promoted workplace safety and smooth production by keeping workspaces clean, organized, and free of hazards.
- Organized shipments according to size, weight, destination, delivery method, and urgency of order.
- Worked closely with other departments to resolve discrepancies between orders placed and those shipped or received.
- Performed regular cycle counts to maintain inventory accuracy.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Assisted in loading and unloading merchandise from delivery trucks.
- Stored and organized items in tool or supply rooms, allowing for easy retrieval.
Freight Handler
Walmart
Tobyhanna
10.2020 - 12.2020
- Prepared products for packaging and shipping according to company specifications.
- Promoted workplace safety and smooth production by keeping workspaces clean, organized, and free of hazards.
- Placed products on conveyors for final wrapping and shipment.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
Education
High School Diploma -
Mount Pocono West High School
Tobyhanna, PA06-2018
Skills
- Game rules compliance
- Customer service
- Cash handling
- Patron monitoring
- Task prioritization
- Adaptability and flexibility
- Professional ethics
- Organizational skills
- Card handling
- Game dealing
- Excellent customer service
- Inventory management
- Safety procedures
- Team collaboration
- Problem solving
Languages
English
Native/ Bilingual
Timeline
Table Games Dealer
Mount Airy Casino And Resort
11.2023 - Current
Cashier
Onvo
03.2023 - 11.2023
Order Filler
Walmart
01.2021 - 03.2021
Freight Handler
Walmart
10.2020 - 12.2020
High School Diploma -
Mount Pocono West High School