Azura Wynne
Philadelphia
Summary
Azura Wynne is a driven individual dedicated to achieving personal success and making a positive impact on those around her. She is built with a strong background in student leadership, public performance, and community relations. Known for attentiveness, diligence, and a personable nature, she effectively connects with others. In addition to an impressive skill set, she brings valuable experience from working in restaurant environments and a passion for jazz and choral music. Consistently handling guest needs with professionalism and an upbeat attitude, she is also highly skilled in conflict resolution and prioritization, making her a valuable asset in any team or organization.
Overview
12
12
years of professional experience
Work History
Maitre D'
Wilder
02.2024 - Current
- Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
- Trained, coached and evaluated subordinates to raise performance to company standard.
- Created environment for guests to stimulate senses through personal services and amenities and followed up throughout meal to reinforce positive experience.
- Spoke clearly and persuasively in positive or negative situations and responded well to questions.
- Served as leader of FOH team by assigning duties, work stations and responsibilities.
Restaurant Hostess
City Winery
03.2023 - 02.2024
- Assisted with efficient and successful operations by helping facilitate communications between front and back of house teams
- Maintained efficient dining operations by monitoring incoming guest levels and table turnover
- Stayed positive and upbeat, expertly managing service issues and conflicts
- Offered flexible working hours to cover busy shifts during periods of high demand
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Restaurant Hostess
Pluckers
05.2022 - 08.2022
- Maintained efficient dining operations by monitoring incoming guest levels and table turnover
- Stayed positive and upbeat, expertly managing service issues and conflicts
- Coordinated smooth take-out orders with service providers and direct customer pick-up
- Managed table seatings, notifications and reservations
- Handled registrations and walk-in seatings for large number of customers per day
Church Usher
Bethlehem Baptist Church
08.2013 - 07.2022
- Assisted patrons with locating seats, restrooms or concessions
- Welcomed guests with friendly conversation and comprehensive support
- Supported head usher in maintaining smooth operations by promptly reporting activities and incidents
- Distributed programs to incoming patrols seeing plays, operas and other special events
- Monitored audience for urgent needs and to quickly identify security concerns
- Escorted guests with limited mobility directly to seats and special viewing areas
Student Ambassador
I.M Terrell Academy
08.2018 - 06.2022
- Mentored students to increase academic excellence and help each engage in campus life
- Participated in student round table discussions
- Led campus tours for prospective students every six weeks
- Performed vocal arrangements with the Fort Worth Symphony Orchestra and area colleges
- Traveled to Washington, D.C to perform in front of a mass audience
- Set the example for an excellent attendance record while volunteering to stay late when needed
- Greeted attendees and directed them to seating areas based upon congregational needs
- Resolved conflicts between ministry members and discussed mutually beneficial solutions
- Monitored social media and online sources to remain current on urgent responsibilities and procedure updates
Team Member/Baker
Crumbl Cookies
04.2021 - 05.2022
- Prepared and processed in-person and online orders -Displayed quality customer service in all financial transactions
- Supported fellow team members with regular tasks and activities
- Restocked supplies to keep teams productive
- Adapted to operational needs, taking on different roles to support workflow
- Completed numerous orders and projects per shift with high accuracy
- Participated in meetings by sharing concerns and ideas for improvements
Member/Cashier
Panera Bread Team
06.2020 - 04.2021
- Demonstrated thorough knowledge and understanding of restaurant menu
- Exhibited commitment to outstanding customer service
Education
Bachelor of Arts - Vocal Performance
Community College of Philadelphia
Philadelphia, PA05-2026
N/a - Vocal Performance
University of The Arts
05-2023
Skills
- Public speaking
- Community outreach
- Customer service skills
- Dining Room Management
- DAW experience
- Team management
- Fine-dining expertise
- Strong leadership
Affiliations
I.M Terrell Academy For STEM And VPA, 05/01/22
Timeline
Maitre D'
Wilder
02.2024 - Current
Restaurant Hostess
City Winery
03.2023 - 02.2024
Restaurant Hostess
Pluckers
05.2022 - 08.2022
Team Member/Baker
Crumbl Cookies
04.2021 - 05.2022
Member/Cashier
Panera Bread Team
06.2020 - 04.2021
Student Ambassador
I.M Terrell Academy
08.2018 - 06.2022
Church Usher
Bethlehem Baptist Church
08.2013 - 07.2022
Bachelor of Arts - Vocal Performance
Community College of Philadelphia
N/a - Vocal Performance
University of The Arts
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