BABA ISSA BOUKARI
Harrisburg
Summary
Detail-oriented and service-driven healthcare professional with experience in pharmacy operations and customer engagement within fast-paced retail environments. Demonstrated expertise in prescription verification, regulatory compliance, workflow coordination, and patient consultation. Skilled in resolving insurance and billing issues while maintaining high standards of customer satisfaction. Currently pursuing a Bachelor of Science degree with academic training in research methodology and data analysis, bringing strong analytical and problem-solving capabilities to professional practice.
Overview
4
4
years of professional experience
Work History
Project Manager
Outlier.ai
Harrisburg,PA
03.2026 - Current
- Response Ranking & Justification
- Fact-Checking & Accuracy Verification
- Prompt Writing & Optimization
- Audio Prompt Interpretation (English)
- Clear Written & Verbal Communication
- Attention to Detail
- Instruction Adherence & Consistency
Pharmacist
CVS Pharmacy
Harrisburg
01.2022 - Current
- Provide comprehensive pharmaceutical care, counseling patients on medication usage, dosage, side effects, and drug interactions.
- Serve an average of 50+ customers daily, assisting with prescription fulfillment, consultations, and healthcare inquiries.
- Review and verify prescriptions to ensure accuracy, regulatory compliance, and patient safety.
- Collaborate with pharmacy technicians and healthcare professionals to optimize workflow and reduce wait times.
- Resolve insurance claims, billing discrepancies, and medication availability issues efficiently.
- Maintain strict adherence to HIPAA regulations and company policies to protect patient confidentiality.
- Support inventory management, medication stock monitoring, and quality control procedures.
- Contribute to process improvements that enhance operational efficiency and customer satisfaction.
- Participate in continuing education and professional development to maintain up-to-date pharmaceutical knowledge.
Education
Bachelor of Science - Research Methodology (Qualitative & Quantitative Analysis), Data Collection and Statistical Interpretation, Social Policy and Institutional Analysis, Critical Thinking and Analytical Writing, Project-Based Research and Academic Presentations
Lehman College
Bronx, NYSkills
- Prescription Verification & Pharmaceutical Care
- Regulatory Compliance (HIPAA)
- Customer Relationship Management
- Insurance & Billing Resolution
- Research Methods & Data Analysis
- Workflow Coordination
- Conflict Resolution
- Team Collaboration
- Process Improvement
- Attention to Detail
- Time Management
- Strong Written & Verbal Communication
- Fact-Checking & Accuracy Verification
- Prompt Writing & Optimization
References
Available upon request.
Professional Development
- Continuing Education in Pharmaceutical Practices
- Ongoing Training in Customer Service Excellence and Compliance Standards
- Continues training on Ai tools
Timeline
Project Manager
Outlier.ai
03.2026 - Current
Pharmacist
CVS Pharmacy
01.2022 - Current
Bachelor of Science - Research Methodology (Qualitative & Quantitative Analysis), Data Collection and Statistical Interpretation, Social Policy and Institutional Analysis, Critical Thinking and Analytical Writing, Project-Based Research and Academic Presentations
Lehman College