Baindu Kallon
Prospect Park
Summary
To obtain a position that will enable me to use my skills, educational background, and ability to work well with people. Where I can become an integral part of a support team.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Case Manager
Community Action Agency of Delaware County, Inc.
01.2023 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
- Increased client satisfaction through diligent follow-up and personalized support.
- Trained new case managers, raising team's overall competency and service delivery standards.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
Program Supervisor
Devereux
01.2022 - 08.2024
- Oversaw staff training and development programs, ensuring employees were equipped with the skills needed to excel in their roles.
- Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events related to the program they supervised.
- Evaluated program performance regularly, using data-driven insights to inform future decision-making processes.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Coached team members on productivity strategies to accomplish challenging goals.
- Provided leadership, guidance and support to staff members.
- Developed and implemented training programs for staff.
- Monitored program performance and outcomes for successful delivery of services.
Direct Support Professional
Edmacy Home Care Inc
01.2018 - 01.2021
- Assist participants with daily activities like oral hygiene, shower, getting dressed
- Help participants set up doctor appointments and assist them in getting to those appointments
- Integrate participants into the community and help achieve their goals
Direct support professional
NHS Human Services
01.2013 - 01.2018
- Interacts with and supports the individual in a variety of potential settings, including community, family or individual homes and generic community settings
- Provides personal care, instruction, guidance, mentoring, companionship and support
Direct Support Professional
Step By Step inc
01.2012 - 01.2013
- Provide supervision and guidance for adults with developmental disabilities
- Assist with daily living activities, including preparing meals and assisting with personal hygiene
- Ensure the safety of everyone in a home like setting
Customer Service Representative
Burlington Coat Factory
01.2008 - 01.2010
- Interact with customers face to face
- Respond promptly to customer inquiries and handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle inquiries and complaints
- Perform customer verifications and manage customers' accounts
- Process orders, forms, applications and requests
- Direct requests and unresolved issues to the designated resource
- Record details of inquiries, comments and complaints and record details of actions taken
Education
Bachelor Degree -
Immaculata University
Immaculata, PA06.2018
High school diploma -
Penn Wood High School
Yeadon, PA06.2012
Associate Degree -
Delaware County Community College
Media, Pa06.2012
Skills
- Problem Solving
- Adaptability
- Collaboration
- Strong Work Ethic
- Time Management
- Critical Thinking
- Handling Pressure
Certification
- HIPPA Certified
- CPR/First Aid Certified
- OSHA- Fire Safety
- OSHA- Bloodborne Pathogens
Languages
West Africa, Sierra Leone
Native or Bilingual
Timeline
Case Manager
Community Action Agency of Delaware County, Inc.
01.2023 - Current
Program Supervisor
Devereux
01.2022 - 08.2024
Direct Support Professional
Edmacy Home Care Inc
01.2018 - 01.2021
Direct support professional
NHS Human Services
01.2013 - 01.2018
Direct Support Professional
Step By Step inc
01.2012 - 01.2013
Customer Service Representative
Burlington Coat Factory
01.2008 - 01.2010
Bachelor Degree -
Immaculata University
High school diploma -
Penn Wood High School
Associate Degree -
Delaware County Community College
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