Barbara Breese
Philadelphia
Summary
Experienced Field Service Technician with a strong focus on troubleshooting, training, and enhancing customer satisfaction. Proven ability to develop guides that streamline processes and improve service quality.
Overview
32
32
years of professional experience
Work History
Field Service Technician
Fraser Advanced Information System
Bala Cynwyd PA
03.1995 - 11.2010
- Diagnosed and resolved technical issues in advanced information systems on-site.
- Performed routine maintenance and upgrades on various hardware and software systems.
- Trained clients on system functionalities and best practices for optimal performance.
- Collaborated with engineering teams to enhance product reliability and customer satisfaction.
Field Service Technician
A.B.Dick Co.
Chicago, IL
06.1978 - 09.1994
- Developed troubleshooting guides to streamline service processes and reduce downtime.
- Monitored inventory levels of replacement parts, ensuring timely availability for repairs.
- Led field service initiatives that improved response times and service quality metrics.
- Mentored junior technicians, fostering skill development and enhancing team productivity.
Education
High School Diploma -
No Degree - Digital, Electronics, And Mechanical Drawing
Pennsylvania Institute of Technology
Media, PAElectromechanics - Electromechanics
Opportunities Industrialization Center (OIC)
Philadelphia, PAHigh School Diploma -
West Philadelphia H.S.
Philadelphia, PA06-1974
Skills
- Excellent time management skills Kept an organized record of completion deadlines delegated by several advisors
- Prioritized tasks according to due dates, urgency, and amount of work involved
- Troubleshooting and repair equipment in the shop and the field
Timeline
Field Service Technician
Fraser Advanced Information System
03.1995 - 11.2010
Field Service Technician
A.B.Dick Co.
06.1978 - 09.1994
High School Diploma -
No Degree - Digital, Electronics, And Mechanical Drawing
Pennsylvania Institute of Technology
Electromechanics - Electromechanics
Opportunities Industrialization Center (OIC)
High School Diploma -
West Philadelphia H.S.